Mon compte rétrogradé

Bonjour, 

Mon compte a été rétrogradé pour cause de carte bancaire expirée, alors qu'elle est toujours valide.

Merci de bien vouloir vérifier et remettre mon compte comme avant svp. 

 

En vous remerciant par avance.

 

Cordialement, 

Hi,

Your account was downgraded due to a double subscription issue you had. You had a Bronze monthly plan and then you upgraded for Bronze yearly on 29.12.2016 with the subscription ID S-99L9412820763034V. Our system cancelled the previous monthly subscription in order to avoid double billing but somehow your account was downgraded back to free upon cancellation. 

I have now upgraded your account back to Bronze yearly manually as it should be. 

Please contact us again if you need any further assistance. 

Perfect, thank you very much !
________________________________
De : Jotform
Envoy: lundi 23 janvier 2017 13:55
: shanefernando10@hotmail.com
Objet : Re: Mon compte rrogradbr/>A new response has been received:
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Answered by owen
Hi,
Your account was downgraded due to a double subscription issue you had. You had a Bronze monthly plan and then you upgraded for Bronze yearly on 29.12.2016 with the subscription ID S-99L9412820763034V. Our system cancelled the previous monthly subscription in order to avoid double billing but somehow your account was downgraded back to free upon cancellation.
I have now upgraded your account back to Bronze yearly manually as it should be.
Please contact us again if you need any further assistance.
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