HIPAA: Data are Not Showing in Notification Email

  • expressmilanuncios319p
    Demandé le 9 février 2024 à 07:21

    Lorsque je reçois une soumission les informations que je reçois par notification dans mon mail sont masqués comment modifier cela pour que je puisse avoir accès au informations?

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  • Sheena Jotform Support
    Répondu le 9 février 2024 à 08:03

    Hello expressmilanuncios319p,

    Thanks for reaching out to Jotform Support. Since your account is HIPAA-Compliant, the fields may contain sensitive healthcare information, which is why by default, these fields are set to be protected in your form so they won't be shown in any of your Email notifications.

    If you are sure that this doesn't contain any sensitive information, you can disable the PHI by toggling the button at the upper right portion of each element in Form Builder. This will show the data in your notification/autoresponder email.

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    You can also check out our guide on How to Set HIPAA PHI Fields on Your Forms.

    Reach out again if you have any other questions.