Mon compte a été suspendu

  • Jérémy Pichette
    Demandé le 5 avril 2024 à 22:43

    Bonjour,

    Je voudrais vous faire savoir que mon compte a été suspendu et j'aimerais le récupérer.


    Je vous fournis en pièce jointe la page que je reçois (en capture d'écran) ainsi qu'un lien vers mon ancien site web car le site actuel est en maintenance.


    Merci d'avance,

    Jérémy Pichette

    JJ-P1114 STUDIO Inc.

  • Rahul Jotform Support
    Répondu le 6 avril 2024 à 01:22

    Hi Jérémy,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked further and found that your account associated with this email address (jj.p1114studio@gmail.com) was suspended due to collecting a Password on this form 240958591679274, which is against our Terms of Use. Take a look at the screenshot below for what I'm referring to:

    Mon compte a été suspendu Image 1 Screenshot 20I have gone ahead and deleted this offending form from your account and re-activated your account. You should be able to log in to your account again.

    Let us know if you need any more help.

 
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