absence de notifications

Bonjour, je ne reçois plus de notifications

Pouvez vous m'aider svp?

Merci

Cordialement

Hi moncreditplus,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Are you referring to not receiving notification emails? If so, I checked the email address used as recipient in the notification email, and it is in our bounce list. I have removed the email address from bounce list, so you should be receiving emails by now.

An email address can be put on a bounce list due to a non-existent or inactive email address. Other reasons include your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or Jotform is on your blacklist. In the future, if you are having issues with receiving notification email, you can check if your email address is on a bounce list. Let me show you how:

1. In My Forms Dashboard, hover your mouse over your avatar/profile picture and click Settings.
2. Go to Account Settings and scroll down to Bounce List.
3. Enter your email address used in the notification email and click Check.
4. If the Email address is on the bounce list, click Remove.

We recommend as well, adding noreply@jotform.com to your mailbox's contact list to prevent it from blocking emails from Jotform. Another way is to Whitelist Jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.

Lastly, you can set up SMTP for your form or use a custom email address for your notification and confirmation emails to minimize issues in sending and receiving emails. Let me show you how to set it up:

• Hover your mouse on your Avatar/Profile Picture on the upper right part of the page and click Settings.

• Scroll down to the Sender Emails section, then click Edit and Select Add Sender Email.

• Enter SMTP details and once done click Sent Test Email. If it works, click the Add Email button. Otherwise, correct the details.

• Now, go to your Notification Email and select the newly added custom sender email in the Advance tab of your notification email.
• Click Save once done to apply the changes.

Also, you can test your SMTP configuration first to ensure they are correct and working. You can test your SMTP configurations on this site. Make sure to change your email account password after testing or before your test, change it to a different password first.

Give it a try and let us know if you need any other help.