How to Add a Custom Sender Address to an Email Alert

March 10, 2024

Adding a custom sender email to an email alert is possible with Jotform’s SMTP feature. This specific feature is one of the ways you can put the branding in your forms since it carries your website domain when the emails are delivered to your form responders.

First, the SMTP (Simple Mail Transfer Protocol) credentials must be ready. We highly recommend contacting your hosting provider if you don’t know where to get this. If the credentials are ready, then proceed with the steps below.

  1. In the Form Builder, go to the Settings tab.
  2. Click the Emails on the left panel.
  3. Hover your mouse over the notification or autoresponder email and click the Pencil Icon to edit.
Edit notification email in the Email tab of the Jotform Form Builder
  1. Navigate to the Advanced tab.
  2. Select Add New Email Address from the Sender Email dropdown.
Add Email Address option in the notification email settings in Jotform Form Builder
  1. Choose SMTP from the Email Type dropdown.
  2. Enter your SMTP details:
    • Email Address: Your email address
    • Host Name: The hostname provided by your hosting provider.
    • Port: 587 or 465
    • Username: Your email address. Unless the hosting provider specifies a unique username, this should be the same as the email address.
    • Password: The password for the given email address/username.
    • Security Protocol: TLS or SSL
SMTP credentials boxes when adding a custom sender email in Jotform Form Builder
  1. Finally, click the Add Email button.

If the SMTP details are correct, you will see the success message, and the custom email address is automatically selected. If it fails, you will get a corresponding error message instead.

Are you a Gmail user? You can also add your Gmail account as your Custom Sender Email: How to Use Your Gmail Account as Your Email Sender via SMTP.

To update/delete custom Sender Emails, check this guide: How to Edit/Delete Sender Emails on SMTP Settings.

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