My account got suspended.

  • lol Fuf
    Demandé le 13 avril 2024 à 10:51

    Vous pouvez me réactiver ?

  • Harshad_P Jotform Support
    Répondu le 13 avril 2024 à 11:40

    Hi lol Fuf,

    Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. I've checked your account and I can see that it is currently suspended due to a credit card used to pay for the subscription. The bank returned the error as a fraudulent card, hence the account got suspended. The last four digits of this card are 3778. I've gone ahead and activated the account for now. Please try upgrading the account with a different card.

    Reach out to us if you need any more help.

 
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