Suspended Account: Offering fake service

  • Eme
    Demandé le 16 avril 2024 à 10:38

    Bonjour

    Mon compte vient d'être suspendu alors que je travaillais dessus je ne comprends pas pouvez vous m'aider svp

  • Eme
    Répondu le 16 avril 2024 à 10:45

    Je n'ai aucun formulaire phishing, et d'ailleurs rien abouti pour le moment je travaillais sur les tableaux et j'aurai besoin de récupérer mon compte au plus vite svp. Merci

  • Mahmoud Jotform Support
    Répondu le 16 avril 2024 à 11:24

    Hi Eme, 

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry this is happening. I checked your account and noticed that it is suspended due to this form Feuil1. Allow me a little bit of time to check this with the relevant team.

    Thanks for your patience and understanding.

  • reflive
    Répondu le 16 avril 2024 à 11:28

    Je vous remercie j'étais justement en train de travailler dessus et d'avoir de la difficulté mais je ne pense pas avoir fait de bêtises pour autant

  • Mahmoud Jotform Support
    Répondu le 16 avril 2024 à 11:34

    Hi Eme, 

    Thanks for getting back to us. I understand that you didn't make any violation on your account. I have escalated this to the relevant team for further checking. We'll circle back to this thread once we have an update from them.

    Thanks for your patience and understanding.

  • reflive
    Répondu le 16 avril 2024 à 11:40

    Merci

  • Mahmoud Jotform Support
    Répondu le 16 avril 2024 à 12:00

    Hi Eme, 

    Thanks for your patience. I have received an update from the relevant team that your account has been re-activated. You may log in to your account and check your forms now.

    Let us know if you have any other questions.

  • Eme Johana
    Répondu le 16 avril 2024 à 12:29

    Merci

 
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