Subscription upgrade from a Bronze to Silver.

Bonjour,

J'ai voulu surclasser mon abonnement annuel de bronze vers argent, or vous ne déduisez pas ce que j'ai deja payer. Vous devriez m'enlever les mois non utilisés

Merci de revenir vers moi

Bien à vous

Hi Glady,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know, and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, please give me some time to check with the relevant team. I'll circle back with you on this thread once I have an update.

We appreciate your patience and understanding.

Ok no problem, thanks

Hello Gladys,

Thanks for patiently waiting. I've received a response from the relevant team. The unused portion of your current subscription will be credited automatically. However, it will not be shown on the screenshot. Approximately, if you were to upgrade your account today, it will be $100.00 credit.

Let us know if you have any other questions.