Form is not loading

Bonjour, le lien de mon formulaire ne fonctionne plus. Quand je clique dessus, il charge sans arrêt sans arriver sur la page à remplir. Pouvez vous m’aider ou elle renvoyer un nouveau lien? Merci

Hi Priscilla,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I’m sorry you're having difficulties with this. We have a known issue where the form with the link "form.jotform.com" will not work because it has been blocked by some Internet Service Providers (ISPs) in Belgium. Our developers are aware of this and they are now working on fixing the issue. We will circle back on this thread once we hear from them.

In the meantime, you can use this link: form.jotformeu.com/232621958902056

It would also be helpful if you can also contact your provider for IP blacklist removal.

We really appreciate your patience and understanding while we’re looking into this.

Merci beaucoup, ce lien fonctionne! Ce lien est il définitif?

Hi Priscilla,

You can use that link as an alternative while our team is working on a fix. It will continue to work as well moving forward even after the issue has been resolved.

Reach out again if there's anything else we can do for you.

Donc si j’ai bien compris, ce lien continuera de fonctionner même par la suite? J’aurai donc encore un autre lien quand le problème sera résolu?

Hi Priscilla,

Once the issue has been fixed, you can either keep the link form.jotformeu.com/232621958902056 or re-apply or re-create the custom URL https://form.jotform.com/priscillafernandezcuna/bilan-maceur. We will let you know if the issue has been resolved by our developer.

Let us know if you need more help.

Hi,

Thank you for reaching out to Jotform Support. We have been informed by the relevant team that this issue has been resolved.

Let us know if you have any questions.