My forms are offline

Lorsque je clique sur le lien ou demande la prévisualisation, le message suivant s'affiche :

The requested URL was not found on this server.

Et voici le lien : https://form.jotform.com/233007051606343

Bav

Hi Audes,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. When I tested the form link provided, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

I suggest doing the following as well to see if this will make a difference:

• Try other devices like a laptop or desktop computer.
• To to connect to another network then open the form.
• Use the Incognito Mode of Chrome or other browsers (i.e. Firefox, Edge) available on your end.
• Try other browsers available on your end.
• Clear your browser's cache and cookies. Once you are done, close your current browser session and log in to your account on a fresh browser session.

Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Keep us updated and let us know if you need any more help.

I have tried on another PC using a different explorer (Breeve) : working ok

I have tried on my Macbook but with Firefox : working ok. Please note that yesterday I did try with Firefox and it was not working.

I have tried on my iPhone and iPad with Safari : not working

I have clear my history on Safari and try again on my MacBook, iPhone and iPad: working ok

So I don't know what was the problem but it was with Safari. Hope it is definitively resolved

Thank you

Please note that for the above I have generated a new copy/paste of the link to my form

If I now click on the link generated yesterday I still get the same error message. Strange ...

Merci de nous contacter l'assistance Jotform. Nous sommes désolés, il se trouve en effet que des fournisseurs d'accès à internet en Belgique viennent malencontreusement de bloquer l'accès au sous-domaine jotform.com.  Nous sommes déjà en contact avec ces fournisseurs d'accès à internet pour rétablir le bon fonctionnement de ce lien en Belgique aussi vite que possible, l'accès étant normal ailleurs.

En attendant, vous pouvez changer la partie des liens vers vos formulaires qui commencent par:

https://form.jotform.com/

par

https://form.jotformeu.com/

Vous pouvez aussi demander à votre fournisseur d'accès internet de supprimer de leur liste noire le domaine jotform.com.

Comme nous reviendrons sur cette discussion aussitôt qu'une mise à jour sera faite, vous en serez avertie.

N'hésitez pas à revenir vers nous si vous avez des questions.

Merci de votre patience et de compréhension, nous apprécions.

quote : En attendant, vous pouvez changer la partie des liens vers vos formulaires

où et comment ?

Bonjour Audes,

Cela se fait en modifiant directement le lien comme ceci: https://form.jotformeu.com/233007051606343. Les chiffres restent les mêmes, il y a juste à modifier la première partie.

Au plaisir de vous assister.

Hi,

Thank you for reaching out to Jotform Support. We have been informed by the relevant team that this issue has been resolved.

Let us know if you have any questions.