Request to remove the payment method on the account and stop future renewal

Bonjour,

merci de supprimer ma carte de paiement du compte jotform svp.

je ne souhaite pas un renouvellement sans mon consentement.

Cordialement,

Hi Jeremy,

Thanks for reaching out to Jotform Support. Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. To clarify, do you want to stop the account renewal for next year and keep the current subscription? I have removed the payment method on the account and cancelled the future Silver plan renewal. Please note that your Silver plan is still active and you can still use your current subscription plan until the end of the plan term. If that's not exactly what you're referring to please get back to us so we can help.

Once we hear back from you, we'll be able to help you with this.