Submissions Counter widget: Recently the widgtet started has been providing incorrect numbers on Tables

Bonjour,

Dans notre formulaire #211732956633055 nous avions intégré un compte des soumissions.

Or nous nous sommes aperçus depuis peu que le compte ne se fait plus, il reste systémqtiaument à 1 (voir photo en pièce jointe).

Nous aurions pu palier le problème si nous pouvions modifier l'entrée, mais ce n'est pas possible.

Nous arions également souhaité avoir ce même compte en tête de page, mais malgré la modification apportée au formulaire, cela ne fonctionne pas.

Pourriez-vous, s'il vous plaît, regarder cela de plus près ?

Avec tous nos remerciements par avance.

Bien à vous,

Camille

Hi Camille,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. We're sorry for the inconvenience this may have caused. I have checked your table and could notice that your last 19 submissions are showing a 1 value. So I created a ticket and escalated this to our Developer team. Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi Vicenzo,

No problem to communicate in English.

Above is well noted, we are standing by then for further information.

Best regards,

Camille

Hi Vicenzo,

The bug has been fixed, and the submission count will be accurate going forward.

Please tell us if you have any question.