アカウントの再開をお願い致します。

ご担当者

お世話になっております。

アカウントの支払いを行っていることろ、アカウントがロックされました。

アカウントの解除をお願いします。

楊

Hi 楊　建飛,

Thanks for reaching out to Jotform Support. I’ve reached out to the related team about this. Once they look into things, they'll reply to you here on this thread.

Reach out again if you need any other help.

Hello there,

Thanks for patiently waiting. Your account has been suspended because the renewal attempt to your card has been reported by your issuing bank as fraudulent. I have already reactivated the account so you can try renewing the subscription once again; however, before using the same card, please reach out to your issuing bank first. You may also update it to use a different one or use PayPal.

Let us know if you need further assistance.