How to Change Your Billing Credit Card

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This guide shows how to change your billing credit card for your Jotform account and is only applicable to accounts with active subscriptions paid for via Stripe or FastSpring.


To remove your credit card information, you need to first, cancel your subscription. See Downgrading Your Account for more information.

Here’s how to update your billing card:

  1. Go to the Billing page and click on Change Credit Card.
The Change Credit Card button on the Jotform Billing page

Note: For FastSpring users, continue here.

  1. Next, enter your card details in the Credit Card Information window.
  2. Click on Update at the bottom to save the changes.
The Credit Card Information window on the Jotform Billing page

Updating Payment Method in FastSpring

For payments processed through FastSpring, you will be redirected to your FastSpring subscription page after clicking on Change Credit Card in Jotform Billing. With FastSpring, you can update your card or choose PayPal as the payment method.

To update your FastSpring subscription payment method

  1. Choose Edit Subscription in FastSpring after clicking on Change Credit Card in Jotform Billing.
The Edit Subscription link on the FastSpring subscription page
  1. Select Update Payment Method, then follow the instruction on your screen.

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