How to Change Billing Credit Card

November 12, 2021

This guide is only applicable for the subscriptions paid through our default payment processor, Stripe, and our alternative payment processor, FastSpring.

To update your billing card, follow these steps:

  1. Click the user menu icon at the top-right side of the page.
  2. Click your username to access the Account page.
  1. Go to the Billing tab and close the My Plan section so you can conveniently view the Payment Method section.
  1. Click the Change Credit Card button and update your card on the provided Credit Card Information window.

For payments processed through FastSpring, one of our trusted payment processors:

You will be redirected to your FastSpring Subscription URL. To update your subscription payment method, click on the Edit Subscription link.

Select the Update Payment Method and follow the instruction on the next page. 

With FastSpring, you can update the card or choose PayPal as the payment method. 

Was this guide helpful?
Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum:

Contact Jotform Support:

Send Comment:

Jotform Avatar
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.