How To Change Billing Credit Card

September 11, 2022

This guide is only applicable to subscriptions paid for via Stripe and FastSpring which are Jotform’s default and alternative payment processors respectively.

Here are the steps to update your billing card:

  1. Click on your avatar and select Settings.
my-form-settings-min.png
  1. Next, go to the Billing tab and click the Change Credit Card button.
my-account-billing-change-credit-card-min-1.png
  1. Enter the details in the Credit Card Information window.
  2. Click the Update button to save the changes.
my-account-billing-credit-card-info-update-min.png

Updating Payment Method in FastSpring

For payments processed through FastSpring, one of the trusted payment processors, you will be redirected to your FastSpring subscription URL after following the steps above.

To update your subscription payment method

  1. Click on the Edit Subscription link.
fastspring-edit-subscription-min.png
  1. Select the Update Payment Method and follow the instruction on the next page. 

With FastSpring, you can update the card or choose PayPal as the payment method. 

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