What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please downgrade my account and refund my last payment

    Asked by nizarirachid on April 28, 2017 at 02:06 PM


    Avec un erreur de calcule j'ai oublier l'heure de stoper le pack gold; SVP si vous me rembourser la somme 99e est me faire que le pack gratuit pour l'instant.

    merci de votre comprehontion

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    JotForm Support

    Answered by AIDAN on April 28, 2017 at 02:43 PM

    I have downgraded your account to the Free status, and issued a refund request for your last payment of $99 through your Gold monthly PayPal subscription.

    Please cancel your PayPal subscription number S-3AG696538X4049634 to prevent any future charges. We have a guide on how to do that here: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    If you need further assistance please let us know. We will be happy to help. Thank you.

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    Answered by nizarirachid on April 28, 2017 at 03:43 PM
    Merci Bien de votre compréhension et vos services
    2017-04-28 19:43 GMT+01:00 JotForm :
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    JotForm Support

    Answered by AIDAN on April 28, 2017 at 03:45 PM

    You're quite welcome. Please don't hesitate to contact us if you need anything. Have a nice weekend!