How Can I Cancel My PayPal Subscription?
If the billing page tells you to contact JotForm Support when canceling your subscription paid through PayPal or if it tells you that it will be canceled manually, we recommend double-checking your PayPal email if it's canceled or not. Otherwise, we recommend doing the cancellation manually. Here are the steps:
1. Log in to your PayPal account.
2. Click Profile (the gear icon) on the top right corner of the page.
3. Go to the Payments tab then click Manage automatic payments
4. Select JotForm merchant and click Cancel button.
5. Then follow the instructions on how to proceed with the cancellation.
Contact Support:
Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:
Support Forum: https://www.jotform.com/answers
Contact JotForm Support: https://www.jotform.com/contact/
Email: support@jotform.com
Hi, How do I switch my payment method from PayPal to credit card?
Please advise,
Thanks!
I have cancelled through paypal and messaging you once again to cancel with immediate affect.
kind regards
Carmelo
Hello,
I did not realize that I was being automatically billed. I downgrade to free because I no longer need the service. Is there a way for me to get a prorated refund?
Ya cancele mi cuenta en pay pal, ahora quiero mi reembolso... me puedes revisar mi caso
All done. Should be good to go!
My subscription was paid in full. How can I get a refund so I can upgrade to the gold plan
I do not pay for jotform through pay pal how do I cancel?
Please cancel my subscription to PayPal. There were many vital conditions, found out later, that I want to wipe the PayPal subscription slate clean and start all over.
Thanks! Let me know when my subscription is cancelled.
hi
I cannot return to the Pay step
The payment method you entered is not supported in my country
I need to cancel PayPal
Seems to be a problem for 3 days now can't even activate my card
cancel paypal
cancel paypal please
This page is not clear enough with the steps.
Hopefully, the guide mentioned below helps those who are unable to cancel subscription.
https://gamespec.tech/how-to-cancel-subscription-on-paypal/
I tried to cancel the subscription but I couldn't find the appropriate page or link which you suggested to do so.
I found the button stating that "Delete my account".
if I delete my account, does it mean that i can terminate the contract?
Please let me know how to cancel the subscription since we follewed the instruction but we could not find the button of "downgrade".
There is a button for downgdade, it can not be clicked.
I am a 75 year old handicap woman. I am not good with computers,only simple basics with my tablet. I am writing you because PayPal will not allow me to make any purchases,I have a valid master card ,but they won’t let me use it .they told me that they think there has been fraud on my card, and want me to prove that I am me.they want me to send picture of credit card, maos recent transaction I’d. Myself ect. I don’t understand because there is no fraud on my card andI do not know how to download, and do all these other things on my tablet. I tried calling them on the phone but no help only a recording.I do not know what to do ,can you please help me. Thank you
Cancel my pay-pal subscription now
Dear,
i wanted to cancel the subscription, but i forgot to consider the time difference between us.
so i was automatically re-billed before previously cancel. sorrry. is there a way to ask for a refund? thank you for your immediate attention to this matter.
I have now cancelled that PP subscription. Can we now take the monthly payment from my personal account colin@cdross.ca please.
Please cancel my account/ Immediately.
Iwant to cancel paypal account permanently
I wish to cancel my account, i won't need to use it. Thanks.
I'm taking that you guys canceled My accounts? I received a message telling me to but then I also received an email saying that it had been canceled. Thank you for the refund. Marianne Bailey
I need to cancel it forever plz
I need to cancel my order and need to money back
I want to deactivate autorenewal payment on my pay pal account.
I have canceled my subscription so I should be expecting my money back to my paypal account?
I need to cancel, to re enter in a different account.
I am a senior I do not want to have a paypal account ever. I dont know how to cancel
I am a senior I do not want to have a paypal account ever
I was scammed
I have a subcription for 29,95€ per week I find it to much and It has to be 4,75€ every week.
I was scammed.
Can I cancel it forever?!
Thanks in Advance
Oh interesting i was wondering if i should do it from paypal or from the web page
If I cancelled my subscription, will I still be able to access the forms and all the submissions?
My subscription already automatically renewed on 29/01/2020.
I want to cancel my paypal subscription so that I can switch to a different form of payment. However I am currently on an old $45/year pricing plan. If I cancel my paypal subscription and switch to a credit card, will I have to upgrade to one of the current pricing plans?
We work seasonally and have been charged the past two months, in which we didn't use jotform at all. I'm wondering if we can receive a refund for December and January. We will be looking to resume again soon, but are not operating right now. Thank you for your help!
I need to have you reverse the PayPal charge that went through early this morning. I would like to upgrade, but use a different method of payment.
hello, I just cancelled through paypal as I was advised to do by your customer service and I signed up again using the New Years discount. When will I get my refund for the year I just paid in full at the end of November?
I have cancel my subscription paypal ID I-2H0S5C1DDH0D can you process the refund for the Bronze monthly plan?
I have downloaded my submissions and cancel the suscription on paypal ID I-FXKY73P68LUL.
Can you process the refund?
Please verify to graymadylen4@outlook.com that my subscription is confirmed cancelled. It shows in my paypal that it was I just want to be SURE!
Okay, I have canceled this subscription. Now, how do I get a refund?
I want to downgrade from silver to bronze. What happens to my data and my customer's link to my data if I close this account and open an entirely new one. I am in the midst of a big campaign and I don't need any interruptions for potential clients/ business. PLEASE ADVISE. IS THERE A PHONE SUPPORT SERVICE AVAILABLE????
Cancelamento efetuado. Favor fazer o downgrade para a conta e liberar e reembolso do pagamento feito em 10/09/2019.
Vou aguardar as atualizações para retornar ao plano Bronze.
Precisa atualizar as instruções do PayPal "Última atualização: 16 de agosto de 2016"
Done. THank you so much
Looks like your instructions need a little updating, PayPal has changed their site a bit.
Please cancel as I have been double registered.
I cancelled my bronze account and was shown that it had been cancelled yet I got debited $19.. this is outright scam
please I need a refund
I have canceled my bronze account. I was paying for silver and bronze starting in December. Please refund 5 months of the bronze monthly payment of $19.00.
TransactioniD:
Dec - I-FYP7DTAEE8J3 (refunded already)
Jan- 8PH29751367198320
Feb- 2N027861CT463042X
March- 70F99406XT928894D
April- 5YL97441JD184335A
Please refund my account
Ive been told to cancel my bronze payment account as I already have a silver account but my paypal only has the ID for the bronze and Im worried cancelling it will make me lose my forms. Please can I get some help.