-
eventriderzfranceDemandé le 26 mars 2024 à 15:23
Bonjour j'ai un problème je n'arrive pas à lier mon compte paypal et un formulaire alors que apparemment il me dit que c'est bon sauf que du côté de formulaire il y a la molette qui n'arrête pas de tourner sans se connecter et que sur le lien paypal ça me dit que les comptes sont je ne comprends pas ?
-
Afzal Jotform SupportRépondu le 26 mars 2024 à 16:17
Hi Eventriderzfrance,
Thank you for reaching out to Jotform Support. I am currently using a translation to provide assistance, but if you want to get assistance in French language, we can forward your request to our French Support Team, but please note that it may take longer to receive a response.
I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:
I can see that you have switched to Strip as the payment processor. I tested the form with Stripe as well:
Please share a screenshot or a screencast using Loom or any other preferred medium so we can see the error message you are getting while trying to connect to the payment integration and we'll do a more in-depth investigation and work on finding a solution.
Once we hear back from you, we'll be able to move forward with a solution.