Unable to enter a credit card number in the form.

  • FIGRA13600
    Demandé le 5 avril 2024 à 06:17

    Bonjour,


    nous avons un formulaire avec une possibilité de paiement en carte ou paypal.

    Cependant nous ne pouvons pas noter les numeros de carte sur le formulaire...


    merci pour votre aide.


    Romain

  • Mary_Ed Jotform Support
    Répondu le 5 avril 2024 à 08:27

    Hi FIGRA13600,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I understand that you're unable to enter a credit card number on your selected payment gateway which is Paypal. I tried testing your live form just to replicate the issue but I'm able to enter a credit card number. Check out the screencast below to see my results:

    Unable to enter a credit card number in the form Screenshot 20

    I just cleared your form cache, if the problem persists, can you clear your browser's cache or try logging out and back in, or use a different browser? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

    Keep us updated and let us know if you need any more help. 

  • FIGRA13600
    Répondu le 5 avril 2024 à 09:15

    Oh dear !! no problem with english at all i used to live in Brisbane for years ...


    Many thanks for your help , it's now working at perfection ;)


    i wish you a nice and beautifull day.


    Romain

 
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