Erreur télécharger

Le bouton télécharger de mes formulaires ne fonctionne pas.

Une fois le formulaire générer le bouton télécharger ne télécharge pas le formulaire alors qu’avant ça marchais.

J’ai déjà ouvert un ticket ont m’a dit que ça marche alors que ça ne fonctionne pas.

Nos clients n’arrive pas à télécharger et nous avons essayer aussi ça ne fonctionne pas

Hi homebusinessacademyfr,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I understand that you are unable to download the form. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you try using another browser or incognito mode and see if the issue still persists? I also went ahead and cleared your form cache.

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Bonjour,

ça ne fonctionne pas ni sur pc ni sur mobile, aucun de nos clients arrive à télécharger le fichier, rien ne se passe en cliquant sur télécharger.

j'ai essayé aussi de mon coté cela ne fonctionne toujours pas

Hi homebusinessacademyfr,

Thanks for getting back to us. I’m really sorry that this is happening. Please let us know for clarification. You have two forms. Diplôme Formation Papeterie and Diplôme Formation Personnalisation. Are you having issues with both? Or only one particular form? Can you please try deleting the action button once and re-setting it? Let me show you how:

1. Open your form in Form Builder and click on Settings in the orange navigation bar at the top of the screen.
2. On the left side of the screen, click on Thank You Page.
3. Click on the green Action Buttons button, and then select Download PDF.
4. Click on Remove and delete once.
5. Then add the Download PDF button again with that same page.

Result:

Can you please also try again with another browser? Also, It would be helpful to better understand the issue if you could use Loom to share a screen recording of the issue with us. You can also upload a video on your Google Drive and share a viewable link. Also, since we can't reproduce the issue here, would you allow us to do a test submission directly to your form?

Let us know if there’s anything else we can help you with.

Bonjour,

Après verification sur PC, sur navigateur Chrome ça fonctionne, mais sur Safari ca ne fonctionne pas.

De plus sur Mobile, via Chrome ou Safari aucun ne fonctionne

https://drive.google.com/file/d/15yiGs-sCVtryXF-1-R47VKZvbcfITDkU/view?usp=drivesdk

Voici la vidéo

Tout nos étudiants, essai de générer sur mobile.

Avant ça fonctionnais très bien mais malheureusement ça ne fonctionne plus

Hi homebusinessacademyfr,

Thanks for getting back to us. A 404 Error will show when you try downloading files and it opens to a browser where your Jotform Account is not logged in. Do note that by default, only the account owner has access to the data submitted on forms and that you need to log in to your account first on the same browser you are accessing the data to avoid the error. 

To let other users see submission PDFs, we just need to disable the requirement to Login to View Uploaded Files. When we do this, anyone with the link to the files uploaded on your forms can download them. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

1. Login to your Jotform account.
2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

Give it a try and let us know if you need any help.

Non ça ne fonctionne pas même en faisant cette modification....

Hi homebusinessacademyfr,

Thanks for getting back to us. Can we do a test submission in your form and see if we can replicate the issue? I've cleared your form caches to refresh the form.

Once we hear back from you, we'll be able to help you with this.

ça ne fonctionne pas

Hi homebusinessacademyfr,

Thanks for getting back to us. I was able to replicate the issue when I cloned and tested your form, so I escalated this to our developers for review. As soon as we have an update, we'll let you know on this thread. In the meantime, you can advise your fillers to download the PDF in a desktop or laptop device instead of mobile device.

We appreciate your patience and understanding.