Subscription payment got refused.

Je n'arrive pas à procéder au paiement sur votre site

Hello Tabis,

Thanks for reaching out to Jotform Support. To better assist you, could you please tell us if you encountered any error messages when trying to make a payment? I can investigate that if you can send a screenshot of what’s happening. We’ve got a guide here explaining how to do that.

If you prefer to receive help in your native language, please let us know and we'll forward your ticket to our French Support Team.

Once we hear back from you, we'll be able to help you with this.

Thanks for the reponse. I have finally used PayPal and it went through.

Regards,

Hello Tabis,

Thanks for keeping us updated. It is good to know that PayPal payment is now working. Please don't hesitate to let us know if you have any other concerns related to Jotform, we are happy to help.

Reach out again if there’s anything else we can help you with.