How to clear my upload space?

Bonjour,

Mon compte indique quota dépassé.

Or, j'ai supprimé énormément de soumissions mais cela ne change pas le nombre indiqué

C'est au moins la 4ème fois que cela arrive. Faut-il vous contacter à chaque fois sur ce sujet ?

Pouvez-vous m'aider ?

Merci.

Hi dabemonti,

Thanks for reaching out to Jotform Support. Unfortunately, our French support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. When I check on your account, your upload storage space is 10.67 GB/10.00 GB. If you have deleted the submission data, you need to delete the trash entries to purge or permanently delete the data. You can easily delete those data entries in the trash in a few easy steps. Let me show you how.

1. In Tables, click on the Three Vertical Dots in the upper left corner of the screen beside the name tab.
2. Go on the Trash Entries.
3. Click on the Checkbox beside Select all.
4. Click on Delete Forever, and lastly click on Delete.

You may also want to check out this guide about How to Delete Form Submission Data. Also, it is recommended to clear your form cache after purging your submission data on this page. Let me show you how.

1. In My Forms, on the upper right corner of the screen, click on your Avatar.
2. Click on Settings.
3. Go to Form Caches and click on Clear Cache.

Here is a guide on How to Clear your Form Caches.

Let us know if there’s anything else we can help you with.

Hi, thanks for your response but we already do this and the storage is still at 10.67GB/10GB.

We deleted many things and nothing move on the storage. Our trash is empty, Form Cache is clear.

Can you help us with that please because it's very difficult to do our work right now.

Thank you

Hello Danielle, 

Thanks for getting back to us and we’re sorry you’re having issues clearing your upload space. This seems to have been resolved as I could see that your upload space decreased to 7.25 GB. This appears to have been solved, as your upload space has been reduced to 7.25 GB. I also reinstated your account, so you should be able to access it without issue now.

Give it a try and reach out again if you have any other questions.