Users are unable to access the form link

Bonjour,

Cela fait une semaine environ que mes clients ne peuvent pas s'inscrire via mon formulaire car le lien renvoi vers une page d'erreur :

Hi Asendanse,

Thank you for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your concern. I am sorry that your users are unable to access your form. I tested it in multiple browsers but I could not replicate the issue.

Does it affect all users or just a few of them? Please ask them to try clearing their browser cache, connecting to a different network, and using different browsers like incognito/private. I cleared your form cache as this can often greatly help correct issues. Can you do the same and ask them to try again?

If the issue persists, please ask them to access the form using the link: https://www.jotform.com/231574739833365

Give it a try and let us know if you need more help.

Hi Asendanse,

I would like to make an additional response regarding this issue. As I've checked, this is currently being checked by our developers. Once we have an update, we will let you know via this thread.

We appreciate your patience and understanding.

Dear Christy,

Thank you for your reply. I have no way of checking if it affects all of our clients but I cannot ask them to clear their browser cache or open our forms in "Incognito". Most people don't know how to do that (except maybe for the Incognito/InPrivate mode of their browser) and it is simply not a good look for us...

Also, I did it and neither works for me...

This has been 2 weeks of us our client our potential new client not being able to subscribe to our services. We are losing a ton of money!

Please let us know ASAP how you can solve this for us or compensate our loss?

Best regards,

Hi Asendanse,

Thanks for getting back to us. I understand how stressful this is. Unfortunately, there are no updates yet. This ticket is still assigned to our back-end team so I've made a follow-up with the assigned team. We apologize for the delay in getting this fixed but rest assured that our team is making every effort to provide you with a solution as fast as they can. As soon as we have an update, we'll let you know.

Thanks for your patience and understanding, we appreciate it.

Bonjour Asendanse,

Si c'est possible pour vous, utilisez https://eu.jotform.com/Asendanse/saison en attendant... Depuis le 24/10 (!!), form.jotform.com est blacklisté par plusieurs FAI en Belgique. C'est encore le cas chez Telenet et Voo, au moins... Et c'est fort gênant, on est d'accord. On est plusieurs à avoir remonté le (gros) problème, en fil public ou privé. Et à attendre...

Dear Christy,

Thank you for the follow up bu tI am sorry to say we still lost money and will continue to lose money with this issue...

Cher scj1090,

Merci pour cet URL qui fonctionne. S'agit-il d'un URL temporaire ou je peux simplement ajouter le "eu." aux URL's de mes autres formulaires pour qu'ils fonctionnent tous ?

Hi Asendanse,

Thanks for getting back to us. I completely understand you could have lost business because of this issue, and making you wait doesn't make up for the revenue you lost and may not get back. Unfortunately, we do not yet have an update from our Developer Team on this request, nor can we provide a timeline for when this might be resolved. Rest assured, we'll share any updates with you as soon as we receive them.

Thanks for your patience and understanding. We appreciate it.

Bonjour Asendanse,

Cela fonctionne pour tous les formulaires. C'est ce que moi j'ai fait en tout cas... ;-)

Hi,

Thank you for reaching out to Jotform Support. We have been informed by the relevant team that this issue has been resolved.

Let us know if you have any questions.