Our form fillers are unable to use credit card field to make a payment.

Bonjour, je vous écris à propos de l'intégration de moyen de paiement sur mes formulaires.

Les personnes à qui j'envoie mes formulaires n'arrivent pas à effectuer des paiements par carte bancaire, ça affiche un message d'erreur de transaction, ils y arrivent uniquement par PayPal. J'aimerais que vous puissiez m'aider à régler le problème.

Hi Laetitia garand,

Thanks for reaching out to Jotform Support. Unfortunately, our French support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. Are you referring to the 'E-tasting Participants' form? Is this the form on which your form fillers are unable to make payments using the credit card field? If yes, then I suggest you disconnect from your PayPal integration and re-connect. It will refresh the integration.

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Take a look at the screencast below to see my results:

In my testing, I was able to submit the form using the credit card field details. I've cleared your form caches; your forms are now refreshed. Here is the guide you can refer to on how to integrate your PayPal business with Jotform.

Let us know if you have any other questions.

Nous avons pu y accéder merci