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Beste

sinds gisterenavond worden mijn reservatieformulieren geïntegreerd op mijn website, niet meer weergegeven. Zowel klanten als ik krijgen een melding dat het formulier niet beschikbaar is of een privacy melding dat de verbinding niet veilig is bv bij het volgen van een gedeelde link naar het formulier nl https://form.jotform.com/210803982074354 dan wordt de https doorstreept en komt een melding dat het niet veilig is. Dit op alle browsers en ondanks dat mijn verbinding nog steeds dezelfde is. Ook mijn klanten ervaren dit probleem.

potentiële klanten haken af omdat het formulier niet werkt

Graag snel een oplossing hiervoor!

alvast bedankt

de support engineers van mijn websitehost uit Nederland, blijkt geen probleem te hebben om de formulieren te zien...

Er is waarschijnlijk een probleem met de veiligheids certificaten voor belgië

kunnen jullie dit snel oplossen aub?

alvast bedankt

Hi Kattendroom,

Thanks for reaching out to Jotform Support. I'm sorry this is happening. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your concern, our Developer Team is aware of the issue, and they are working on it right now. We'll let you know as soon as they get it fixed. In the meantime, can you try using this URL https://eu.jotform.com/210803982074354? We would highly appreciate it if you could also create a report for your Internet Service Providers to expedite the process.

Thanks for your patience and understanding, we appreciate it.

Hello,

thank you for your reply. I can communicate in english, that is no problem.

Thank you for the URL, this works as a temporary solution.
This URL is only for the form of Kattendroom (reservation form for cats)

Can you also provide me one for my second form Knabbeltuin, please? (reservation form for bunnies)

That would be great thanks.

Will you let me know please when everything is back to normal, so I can check if everything on my website works as it should ?

TIA

Nancy

Hi Kattendroom,

Thanks for getting back to us. Are you referring to your Knabbeltuin Reservatie form? If so, you can try https://eu.jotform.com/221422984301348. Also, rest assured that we’ll get back to you with an update as soon as we have one.

Thanks for your patience and understanding. We appreciate it.

I reach out as it is now a few days later... and the problem is not solved yet...
As the links are a temporary solution, it is not for the long term

Can you provide more information about the progress and when the forms can be accesible through my website again?

Thank you

Hi Kattendroom,

Thanks for using Jotform. I understand that this is frustrating for you and that it is taking longer to solve than expected. Please note that our Developers are working on this as fast as they can. As soon as we have an update, we'll let you know.

Also, to solve this issue, please consider using this path https://form.jotformeu.com/ before any of your form ID, e.g. https://form.jotformeu.com/210803982074354, https://form.jotformeu.com/221422984301348.

Reach out again if you have any other questions.

Hi Sandra,

Thanks for reaching out to Jotform Support. I moved your other question to a new thread and helped you with that here.

Let us know if there’s anything else we can help you with. 

Hi,

Thank you for reaching out to Jotform Support. We have been informed by the relevant team that this issue has been resolved.

Let us know if you have any questions.