Form not accessible: "form.jotform.com" is block

  • BlessAalst
    Gevraagd op 26 oktober 2023 om 07:46

    Beste,

    Bij het klikken om een formulier te openen lukt dit niet maar wel op desktop. Dit oa met https://form.jotform.com/BlessAalst/dinnerendance

    Hoe kan ik dit oplossen?

    krijg de melding dat de verbinding niet privé is

    Alvast bedankt

  • Neil Jotform Support
    Geantwoord op 26 oktober 2023 om 10:21

    Hi Gunther,

    Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your question. I'm really sorry you are having issues with this. Our developers have recently identified that ISPs in Belgium blocked our domain, which is 'form.jotform.com.' Our developers are now working on fixing the issue. We will circle back on this thread once we hear from them. It would also be helpful if you could also contact your provider for IP blacklist removal.

    In the meantime, our developers suggested that you use a different domain, which is 'form.jotformeu.com' to access your form. For example:

    https://form.jotformeu.com/231502923114343

    Thanks for your patience and understanding, we appreciate it.

  • Natuurpunt
    Geantwoord op 26 oktober 2023 om 13:43

    Hi,

    I solved this by changing

    form.jotform.com

    to

    eu.jotform.com

    I am also from Belgium and have this problem since 2 days.

  • Erwin Support Team Lead
    Geantwoord op 22 november 2023 om 02:17

    Hi,

    Thank you for reaching out to Jotform Support. We have been informed by the relevant team that this issue has been resolved.

    Let us know if you have any questions.