Form not available

  • anvdcelen
    Gevraagd op 28 oktober 2023 om 12:46

    Beste support,

    Ik heb een formulier gemaakt, maar als ik de link deel, is deze onbereikbaar en krijgen ze de melding dat de verbinding niet privé en onveilig is.

    Hoe kan ik dit verhelpen?

    Met vriendelijke groeten,

    An

    Jotform Thread 8620371 Screenshot
  • Rayzel Jotform Support
    Geantwoord op 28 oktober 2023 om 14:55

    Hi An,

    Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry this is happening. Our developers have recently identified that ISPs in Belgium blocked our domain, which is 'form.jotform.com.' We were informed that our relevant team has reached out to these ISPs to unblock our domain. To expedite the process of finding a solution, we suggest that you also create a report to your Internet Service Providers regarding this.

    In the meantime, our developers suggested that you use a different domain, which is 'form.jotformeu.com' to access your form. For example:

    https://form.jotformeu.com/232894879834377

    Thanks for your patience and understanding, we appreciate it.

  • anvdcelen
    Geantwoord op 29 oktober 2023 om 08:14

    Dear Rayzel,

    Thank you for your quick response and help! English is no problem for me.

    The new link works fine.

    Kind regards,

    An

  • Erwin Support Team Lead
    Geantwoord op 22 november 2023 om 02:17

    Hi,

    Thank you for reaching out to Jotform Support. We have been informed by the relevant team that this issue has been resolved.

    Let us know if you have any questions.