Forms can't be accessed when shared on Facebook and Instagram

  • jolinedewitte
    Gevraagd op 9 november 2023 om 17:15

    Hallo,

    hoe komt het dat de link niet werkt in een Instagram of Facebook storie?

    https://form.jotform.com/231347223606046

    Als ik het zelf open doe lukt het, maar anderen niet...

    Bedankt!
    Joline

  • Rhina Jotform Support
    Geantwoord op 9 november 2023 om 18:07

    Hi jolinedewitte,

    Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Our Developers determined that some internet service providers blocked our domain form.jotform.com. Please use "eu" in the form link instead "form".

    Checkout the example link below:

    https://eu.jotform.com/231347223606046

    Our Developers are working on this as fast as they can. As soon as we have an update, we'll let you know. We really appreciate your patience and understanding while we’re looking into this.


  • Erwin Support Team Lead
    Geantwoord op 22 november 2023 om 02:17

    Hi,

    Thank you for reaching out to Jotform Support. We have been informed by the relevant team that this issue has been resolved.

    Let us know if you have any questions.