Unable to generate filled PDF

Liebes Support-Team,

wenn das Formular online ausgefüllt wird und "Create PDF" erstellt wird, wird nur eine Fehlermeldung angezeigt.

Unable to genereate filled PDF

Woran kann das liegen?

Vielen Dank!

Hi EBS_Smart,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, Can you send me the link to your form, so I can take a look at it for you?

Once we hear back from you, we'll be able to help you with this.

Thank you!

This is the link to our form: https://www.inmodo-aurum.com/rahmenvertrag/it/5/?vertreter=IT1088MB&product=5&lang=IT

Best, Marlies

Hi Marlies,

Thanks for getting back to us. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

Additionally, the PDF was successfully created without any error after submission.

Can you take a screenshot of where the error appears and send it to us? This guide will show you how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hello,

in the form there is the button "generate pdf".

Highlighted in yellow..

Hi Marlies,

Thanks for the screenshots. That made the issue much clearer. I tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

The error didn't show up after previewing it via PDF, and I was able to download it without any problem. I cleared the form caches as a precautionary measure to avoid this issue. Can you try it again and see how it goes? If you run into the same issue, try to use a different browser or switch to a different network and see if it makes any difference.

Give it a try and let us know how it goes.

Hi Jason!

I tried it again. I cleared the form caches to avoid the issue. I tried it with Google Chrome and Mozilla.

Also two colleagues tried it with their notebook.

But it doesn't work :(

Hello Marlies,

Thanks for getting back to us. I understand how difficult and stressful this is. I suggest clearing the browser caches you used to see if it makes any difference. Go to this page to see the guide for Chrome, and visit here for Mozilla. If the issue persists, please switch to a different network or use another device to preview the PDF of your form. If you run into the same issue, please send us the screenshots of the browser Console Log Reports.

Once we hear back from you, we'll be able to help you with this.