Langsames System

Guten Tag

Das System ist zum Teil sehr langsam. Die Reaktionszeiten wind oft unverhältnismässig lang. Das war früher besser und sollte wieder besser werden.

Freundliche Grüsse

Christoph Flückiger

Hi Flueckiger,

Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you explain a bit more about the issue so I can get a clearer idea of what’s happening? To clarify, are you referring to a specific form that is not loading or slow opening? You can share the Form URL of the form with the issue for us to check.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hi Richie

Thank you. When I open the following folder, it takes 22 seconds for the two files to appear. That is very long. https://eu.jotform.com/myforms/?path=%2Fmyforms

Best regards

Christoph

Hi Christoph,

I tried to replicate the issue but my forms are loading correctly. You can try to login in another web browser to see if the issue persist. Is this happening consistently with the folder? You can also share your browser console logs. Our guide on How to get Console Report shows you how. You can share the logs as a screenshot. We’ve got a quick guide on how to do that here.

Give it a try and let us know how it goes.