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lienbuytaert226Gevraagd op 25 oktober 2023 om 04:46
Beste,
sinds gisteren krijgt iedereen een foutmelding op mijn formulier dat al een jaartje actief is en waar ook niets aan veranderd is .
De verbinding zou niet veilig zijn.
Als ik een nieuw formulier maak, kijg ik dezelfde fout
weten jullie hoe dit opgelost kan worden? Heb een screenshot bijgestoken.
Liefst zou de link zelf behouden moeten worden, want heb net 1000 flyers gedrukt met die link op
alvast bedankt
Groeten
Lien
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William Jotform SupportGeantwoord op 25 oktober 2023 om 07:02
Hi Lien,
Thanks for reaching out to Jotform Support. I am using a translator to understand your question so please bear with me. In any case, still, feel free to answer back in your local language if that would help you express your issue better. If you prefer for someone to help you in your local language, just let us know so we can forward it to them. Meanwhile, I will answer your issue in English.
We have learned that there is an ISP in Belgium that blocked Jotform which caused this issue. Our developers are currently working on resolving this as we speak. As a temporary solution, you can change the prefix of your form's link from form.jotform.com/xxxxxxx to eu.jotform.com/xxxxxxx.
May I also suggest that you reach out to your Internet Service Provider and submit a report about this case as it would likely that the would take a more immediate action if the issue is raised by their subscribers.
In any case, we'll update you once we have progress on this issue.
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Charlotte_VanGeantwoord op 16 november 2023 om 15:14
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Mary Jotform SupportGeantwoord op 16 november 2023 om 21:03
Hi Joris,
I have moved your concern to a new thread and will help you with that here.
Let us know if you have any other questions.
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Erwin Support Team LeadGeantwoord op 22 november 2023 om 02:17
Hi,
Thank you for reaching out to Jotform Support. We have been informed by the relevant team that this issue has been resolved.
Let us know if you have any questions.