Form changes are not reflecting

  • Dennis_Evers
    Gevraagd op 2 februari 2024 om 09:00


    Ik probeer formulier aan te passen. De wijzigingen die ik doorvoer in de editor worden echter niet zichtbaar in het publieke formulier.

    Ik heb reeds geprobeerd de formuliercache te legen en het formulier te openen in een andere browser en op een andere pc.

    Dit wil echter niet helpen.

  • Shane Jotform Support
    Geantwoord op 2 februari 2024 om 11:23

    Hi Dennis_Evers,

    Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Form changes are not reflecting Image 1 Screenshot 20 Can you try it again and see how it goes? Or use a different internet connection if you can. If the issue persists, it would also help us to understand what’s happening if you could screen recording. You can use any free screencast app like Loom and send the link here.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.