Ik kan de toegevoegde bestanden niet openen

  • domien
    Asked on 13 november 2023 om 15:58


    In het wekelijks RESET formulier dat ik mail, is er een mogelijkheid voor het uploaden van een bestand (bv foto).

    Als ik het kopie open dat in mijn mailbox zit, dan krijg ik het bestand niet geopend en word ik naar een foutmelding pagina van Jotform gestuurd.

    Wat kan hier het probleem zijn?



  • Rene Jotform Support
    Replied on 13 november 2023 om 21:18

    Hi Domien,

    Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Opening the submitted uploaded file from the notification email prompts a 404 error due to the security restriction enabled from your account. This restriction will require you to log in to your account using the same browser where you open your email. If you want to access the upload file without logging into your account, you may disable this restriction from your account security settings. Let me show you how to do it:

    1. Hover over to your account Avatar located on the upper right side of the page.
    2. On the dropdown menu, click on Settings.
    3. On the next screen, click the Security tab on the left.
    4. Hover over the Require log-in to view uploaded files and then tick the checkbox next to it.

    Ik kan de toegevoegde bestanden niet openen Image 1 Screenshot 20

    Thats it! Give it a try and let us know if you need any other help.

  • domien
    Replied on 14 november 2023 om 14:24

    Hey Rene,

    Alright, got it 💪

    Thank you for your help!

  • Anna Jotform Support
    Replied on 14 november 2023 om 17:06

    Hi Domien,

    Thanks for getting back to us. We're glad to know that the issue has been fixed. We have marked this support ticket as 'Resolved'. Don't hesitate to message us again or open another support ticket if you need further assistance with your account and forms.

    Reach out again if you have any other questions.