ik heb een probleem

  • Trossaert
    Asked on 18 november 2023 om 16:03

    Beste,

    Ik maak al enkele jaren gebruik van jullie formulieren, waarvan zeer tevreden.

    Ik heb de laatste weken vaak de melding gekregen van klanten dat ze niet op de paginas de formulieren kunnen invullen. Ik heb al eens nagekeken maar ik heb eigenlijk geen idee hoe dit komt.


    Kunnen jullie eventueel nakijken wat er aan de hand is en hoe we dit kunnen oplossen?


    Mvg, Sara Trossaert

  • jonathan
    Replied on 18 november 2023 om 17:11

    Hi Sara,

    Thank you for reaching out to Jotform Support. I'd like to let you know that I'm using a translation tool to provide assistance, but if you would prefer to get assistance in your language, we can forward your ticket to our Dutch team. However, please note that it could take longer to receive a response.

    As to your current concern, I’m really sorry that this is happening. I can help you with the solution. Can you send me the link to your form, so I can take a look at it for you?

    I did check and tested most of the forms under your account, and so far all appears to be working properly. Here is an example using your form 211096346621048

    ik heb een probleem  Image 1 Screenshot 20

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.


  • Sara Trossaert
    Replied on 26 november 2023 om 15:12

    Hi,


    Thanks for the answer..

    I really don't know whats happening but if i want to open the links of my jotform document it just doesn't work..

    Also when my clients try it it's not working, non of them :-/



  • Vincenzo Jotform Support
    Replied on 27 november 2023 om 02:53

    Hi Sara,

    Thanks for getting back to us. We're sorry for the inconvenience this may have caused. I have checked your forms and was able to access and fill them both (Infofiche and Haircare vragenlijst!). Can you please let us know if your forms are embedded on your website? If so, could you please provide us with your website URL, so we can check it? Also, I have checked your forms and could not find links on them. So, to better assist you, can you please share with us the URL that you are unable to access?

    As soon as we hear back from you, we'll be able to move forward with this.