Card Form: Submit button not showing/working

  • dde123
    Gevraagd op 4 april 2024 om 04:09

    Card Form: Submit button not showing/working Image 1 Screenshot 20

  • Angeli Jotform Support
    Geantwoord op 4 april 2024 om 04:24

    Hi dde123,

    Thanks for reaching out to Jotform Support. Unfortunately, our Dutch Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Dutch, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast here to see my results. I've cleared your form caches. Can you give it another try and let us know what happens? Please also try changing your mobile network and see if that makes any difference. If they still have the same issue, please tell us the device details they're using so we can further test it.

    Give it a try and let us know how it goes.

  • dde123
    Geantwoord op 4 april 2024 om 05:53

    The button submit is not visible on the cellphone to submit the form.

    There is an automatic language translation, I think and the 'return' button is so large on the cellphone that the submit button is not visible.

    Is a solution to turn the cellphone horizontal? Or is there another solution?

    I hope the problem is clear.

  • Lara Jotform Support
    Geantwoord op 4 april 2024 om 08:19

    Hello dde123,

    Thanks for getting back with us. I cloned your form and tested it on an iOS and Android phone, to see if I could replicate the issue, but everything was working properly. Check out the screencasts below to see my results:

    Card Form: Submit button not showing/working Image 1 Screenshot 30 Card Form: Submit button not showing/working Image 2 Screenshot 41

    I've gone ahead and cleared your form cache to help fix minor issues. Can you try it again and see how it goes? Additionally, consider testing the form on a different browser or device to rule out specific compatibility issues. If you run into the same issue again, please send us a screenshot of the console log error when the issue occurs. We have a guide here explaining how to do that.

    Once we hear back from you, we'll be able to help you with this.

 
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