How to Get a Console Report from Most Common Browsers?

Sometimes we need additional information from you when we troubleshoot an issue with the forms. An extra helpful step would be to provide a console report from your browser when the issue happens.

To get your Console report from the browser, please follow the steps below:

Google Chrome and Chromium-Based Web Browsers

1. Right-click on the page.
2. Select Inspect from the context menu.
3. Go to the Console tab.

You can also use the hotkey Ctrl+Shift+J for Windows and Linux or Cmd+Option+J for Mac.

Mozilla Firefox and Firefox-Based Web Browsers

1. Right-click on the page.
2. Select Inspect from the context menu.
3. Go to the Console tab.

Or, use the hokey Ctrl+Shift+K  for Windows and Linux, Cmd+Option+K  for Mac.

Safari

First, check if the Show Develop menu in menu bar is enabled under Safari’s preferences.

1. Click Safari.
2. Select Preferences.
3. Go to the Advanced tab.
4. Enable the Show Develop menu in menu bar option.

5. Then right-click on the page.
6. Select Inspect Element from the context menu.
7. Go to the Console tab.

You can also use the hotkey Cmd+Option+C on your keyboard.

Internet Explorer

1. Right-click on the page.
2. Select Inspect element from the context menu.
3. Go to the Console tab.

Or, use the shortcut key F12 on your keyboard.

Make sure that the Console tab is selected and take a screenshot of the window. Send us the screenshot through the related thread by following the “How to Post Screenshots to Our Support System“ guide.