How to Get a Console Report from Most Common Browsers?

October 3, 2021

Sometimes we need additional information from you when we troubleshoot an issue with the forms. An extra helpful step would be to provide a console report from your browser when the issue happens.

To get your Console report from the browser, please follow the steps below:

Google Chrome and Chromium-Based Web Browsers

While the error shows in your Browser, press Ctrl+Shift+J (if you’re on Windows or Linux) or Cmd+Option+J (if you’re on Mac) on your keyboard.

A window like this one will open:

Google Chrome

You can also access the logs by right-clicking on the page and selecting Inspect from the context menu. Then go to the Console tab.

Chrome Inspect Element

Mozilla Firefox and Firefox-Based Web Browsers

While the error shows in your browser, press Ctrl+Shift+K (if you’re on Windows or Linux) or Cmd+Option+K (if you’re on Mac) on your keyboard.

A window like this one will open:

Mozilla Firefox

You can also access the console logs from the context (right-click) menu.

Firefox Inspect Element

Safari

First check if the Show Developer menu is checked under Safari’s preferences:

Show Developer menu

While the error shows in your browser, press Cmd+Option+C on your keyboard and a window like this one will open:

Internet Explorer

Press F12 on your keyboard while the Internet explorer is opened and an error is showing.

A window like this one will open:

Internet Explorer

Make sure that the Console tab is selected and take a screenshot of the window.

Send us the screenshot through the related thread by following the How to Post Screenshots to Our Support System guide.

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