How to Get a Console Report from Most Common Browsers?

Sometimes we need additional information from you when we troubleshoot an issue with the forms. An extra helpful step would be to provide a console report from your browser when the issue happens.

To get your Console report from the browser, please follow the steps below:

Google Chrome and Chromium-Based Web Browsers

While the error shows in your Browser, press Ctrl+Shift+J (if you’re on Windows or Linux) or Cmd+Option+J (if you’re on Mac) on your keyboard.

A window like this one will open:

You can also access the logs by right-clicking on the page and selecting Inspect from the context menu. Then go to the Console tab.

Mozilla Firefox and Firefox-Based Web Browsers

While the error shows in your browser, press Ctrl+Shift+K (if you’re on Windows or Linux) or Cmd+Option+K (if you’re on Mac) on your keyboard.

A window like this one will open:

You can also access the console logs from the context (right-click) menu.

Safari

First check if the Show Developer menu is checked under Safari’s preferences:

While the error shows in your browser, press Cmd+Option+C on your keyboard and a window like this one will open:

Internet Explorer

Press F12 on your keyboard while the Internet explorer is opened and an error is showing.

A window like this one will open:

Make sure that the Console tab is selected and take a screenshot of the window.

Send us the screenshot through the related thread by following the How to Post Screenshots to Our Support System guide.