How to get a console report from most common browsers?

Sometimes we need additional information from you when we troubleshoot an issue with the forms. An extra helpful step would be to provide a console report from your browser when the issue happens.

To get your Console report from the browser, please follow the steps below:

Google Chrome and Chrome-based web browsers:

1) While the error shows in your Browser, press CTRL+Shift+J (if you’re on Windows computer) or CMD+Option+J (if you’re on Mac) on your keyboard.

2) A window like this one will open:

Mozilla Firefox and Firefox-based web browsers:

1) While the error shows in your browser, press CTRL+Shift+K (if you’re on Windows computer) or CMD+Option+K (if you’re on Mac) on your keyboard.

2) A window like this one will open:

Safari:

1) First check if the “Show Developer menu” is checked under Safari’s preferences:

2) While the error shows in your Browser, press CMD+Option+C on your keyboard and a window like this one will open:

Internet Explorer:

1) Press F12 on your keyboard while the Internet explorer is opened and error is showing.

2) A window like this one will open:

3) Make sure that the Console tab is selected and take a screenshot of the window.

Send us the screenshot through the related thread by following How to Post Screenshots to Our Support System guide.