How to get a console report from most common browsers?

September 15, 2021

Sometimes we need additional information from you when we troubleshoot an issue with the forms. An extra helpful step would be to provide a console report from your browser when the issue happens.

To get your Console report from the browser, please follow the steps below:

Google Chrome and Chrome-based web browsers:

1) While the error shows in your Browser, press CTRL+Shift+J (if you’re on Windows computer) or CMD+Option+J (if you’re on Mac) on your keyboard.

2) A window like this one will open:

Mozilla Firefox and Firefox-based web browsers:

1) While the error shows in your browser, press CTRL+Shift+K (if you’re on Windows computer) or CMD+Option+K (if you’re on Mac) on your keyboard.

2) A window like this one will open:

Safari:

1) First check if the “Show Developer menu” is checked under Safari’s preferences:


2) While the error shows in your Browser, press CMD+Option+C on your keyboard and a window like this one will open:


Internet Explorer:

1) Press F12 on your keyboard while the Internet explorer is opened and error is showing.

2) A window like this one will open:

3) Make sure that the Console tab is selected and take a screenshot of the window.


Send us the screenshot through the related thread by following How to Post Screenshots to Our Support System guide.

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