Synchronizacja z excel nie działa (error message this auth is expired)

  • pisar1616
    Asked on 4 lipca 2023 03:14

    Próbuje zsynchronizować formularze JOTFORM z excelem, niestety to nie działa. Klikam excel wybieram formularz i pojawia mi się taki ekran: Synchronizacja z excel nie działa (error message this auth is expired) Image 1 Screenshot 20

  • Jeric Jotform Support
    Replied on 4 lipca 2023 05:23

    Hi Bartek,

    Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in Polish Language, we can forward your ticket to our Polish team. However, please note that it could take longer to receive a response.

    Are you trying to integrate Jotform to Microsoft Excel via Zapier? I tried it on my end and it's working as intended as shown below:

    Synchronizacja z excel nie działa (error message this auth is expired) Image 1 Screenshot 20
    Can you try the following?

    1. Log out and login to your account
    2. Clear your browser's caches and cookies
    3. Use a different browser

    If the issue persists, let us know and we'll help further.


  • pisar1616
    Replied on 5 lipca 2023 11:35

    mam takie problem: Synchronizacja z excel nie działa (error message this auth is expired) Image 1 Screenshot 30Synchronizacja z excel nie działa (error message this auth is expired) Image 2 Screenshot 41

  • Reymar Jotform Support
    Replied on 5 lipca 2023 13:59

    Hi Bartek,

    Thanks for reaching out to Jotform Support. I'm sorry that you are having difficulties with this. We appreciate the screenshot you have provided. If you are referring to the error message The Auth is expired when trying to integrate. I believe that should require you to re-login to your Jotform account.

    Otherwise, please clear your browser caches, and log in to both Jotform and Zapier as advised by my colleague Jeric.

    Then click the PLEASE RECONNECT IT HERE link again. This usually resolves the said issue. Can you give it another try and let us know what happens?

    Keep us updated and let us know if you need any more help.