Google Sheets Integration: Missing submissions in the spreadsheet

  • sawaguchi
    2024年3月1日 10:09に質問




  • Victorino_S Jotform Support
    2024年3月1日 10:18に返信

    Hi Tomoaki,

    Thanks for reaching out to Jotform Support. Unfortunately, our Japanese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Japanese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry you are having issues with this. To clarify, do you mean that recent submissions were not added to your spreadsheet through the Google Sheets Integration? If so, I went ahead and pushed the 3 missing submissions to your spreadsheet. Can you please check your spreadsheet now, and see if the submissions have been added?

    If the issue persists, please try reintegrating the Google Sheets Integration by clicking the Remove Integration button and reintegrating it back. Here's how to do it:

    • Click Settings in Form Builder.
    • Go to the Integrations tab.
    • Select the Google Sheets Integration, and click the Remove Integration button.
      Google Sheets Integration: Missing submissions in the spreadsheet Image 1 Screenshot 20

    Give it a try, and let us know how it goes.

  • sawaguchi
    2024年3月1日 10:22に返信




  • Victorino_S Jotform Support
    2024年3月1日 10:31に返信

    Hi Tomoaki,

    Thanks for getting back to us. Unfortunately, there is no notification if the Google Sheets Integration are not passing data to the spreadsheet. However, if there are any missing submissions again, please let us know so that we may quickly push them to the spreadsheet. In addition, I would recommend reintegrating the Google Sheets Integration in your forms to see if the issue occurs again. 

    Let us know if you need any more help.

  • sawaguchi
    2024年3月1日 10:35に返信