アンケートとは何ですか?
When it comes to data collection — for personal and business use alike — surveying is one of the most effective information-gathering methods available. A survey is a quick and easy tool to get the answers you need — whether you’re asking teachers about their favorite instruction methods or asking baby boomers whether they prefer to shop at Walmart or Target.
But exactly what is a survey? Let’s take a deep dive for answers.
Definition of a survey
Put simply, a survey is a structured way to collect information or feedback. Niles Koenigsberg, digital marketing specialist at FiG Advertising + Marketing, provides a more detailed description: “A survey is a primary research method that samples individuals of a population segment to collect data and gain information. This research method ultimately provides insights on a given topic, usually for the benefit of a business to help it identify areas of improvement, unknown shortcomings, and potential threats.”
For example, a survey can be used externally to collect information from customers, such as their opinions on a service or product they recently used. Internally, a survey can be used to collect feedback from employees and other key stakeholders, perhaps regarding their satisfaction with recent or upcoming company changes.
Pro Tip
ウェブサイトを通じてフィードバックを集める必要がありますか?Jotformを使ってアンケートを作成し、カスタマイズして埋め込む方法をご紹介します。
What is the purpose of a survey?
The primary purpose of a survey is to gather information through a systematic, scientific process.
Sarkis Hakopdjanian, director of strategy at The Business Clinic, says that many business owners make assumptions about their customers. They assume they know who customers are, what their needs are, what they like, what they don’t like, why they chose to purchase specific products or services, and so on.
“Sometimes these assumptions are right, but often they’re wrong,” Hakopdjanian says. “Instead of guessing, [companies] can use surveys to get real data they can use to make more informed decisions about their business.”
Survey expert Trevor Wolfe, director of product management at Mailchimp, provides additional insight: “Surveys are intended to reduce the amount of bias and subjectivity in the way humans provide and request feedback…. Surveys also offer a convenient way to aggregate results and spot trends.”
Pro Tip
Jotformのカスタマイズ可能なアンケートテンプレートを使って、質の高い回答を得るために必要な構造を構築しましょう。今すぐお試しください!
What are the components of a survey?
While all surveys are not created equal, they do tend to have several common components:
- An invitation, which briefly summarizes what the survey involves and how long it should take to complete
- An introduction, which outlines what the survey is about and provides any additional context, instructions, and disclaimers the participant needs to know
- A set of screening questions, which helps narrow down the pool of participants and improve the quality of survey responses
- A set of screening responses, which are provided by participants and used to determine their eligibility for answering the survey questions
- A set of survey questions, which prompts participants for the information you’re seeking
- A set of survey responses provided by participants
- アンケートが完了したことを参加者に知らせる確認。これは、人と人との対話(対面調査の場合)または最終的なお礼のページ(デジタルアンケートの場合)という形で行うことができます。
How are surveys typically conducted?
調査は、現場でペンと紙を使って行うことも、タブレット端末などのモバイル機器を使って行うことも可能です。しかしながらこの方法は、物理的にその場にいる人に限定されるため、難しいかもしれないです。また、アンケートに参加する意思がない人にお願いしても、拒否される可能性もあります。
アンケートを実施するもう1つの一般的な方法は、Jotform、Googleフォーム、SurveyMonkeyなどのオンラインツールを使用することです。この方法では、コンピュータやモバイルデバイスとインターネット接続があれば、ほとんどの人にアンケートを配信することができるため、一般的にアンケートの配信は簡単です。
Survey types
Understanding the purpose of surveys will help you better realize their value to your business. However, understanding surveys in general is only half the battle. Be sure to choose the right type of survey to get the information you need.
Online Surveys
Many businesses rely on online surveys due to their wide range of features, ease of use, and general flexibility. Online surveys allow your team to reach a large audience regardless of where they’re located.
Users can easily access surveys using their computer or mobile device, and most surveys are optimized for mobile for even further ease of access. Online surveys are best when you’re trying to reach a large group of respondents, as they streamline the process of distributing numerous surveys.
Online surveys also reduce the pressure for recipients to respond immediately, allowing them to complete the survey at their convenience.
Focus groups
Focus groups are a particularly effective method of in-person surveying. To perform a focus group, an interviewer gathers a diverse group of individuals to get their honest opinions on any number of issues or topics. These individuals are often given incentives to participate such as gift cards, free products, or other rewards. This survey style is commonly used to collect feedback about products, services, advertisements, businesses, or even individuals.
These surveys are most effective if you are looking for real-time, honest feedback. The other benefit of this survey is that it allows respondents to openly discuss their opinions with one another. One individual’s opinion may spark a thought from another, leading to more discussion and more detailed, beneficial feedback.
Phone Survey
Collecting data through phone surveys requires staff or volunteers. To perform a phone survey, an interviewer calls potential respondents and asks a series of questions to gather their opinions. This survey method takes more time and effort than most survey types to coordinate, and the success of each survey largely depends on the interviewers.
インタビューをする人が特に効果的であれば、質の高いカスタマー・フィードバックを受け取ることができます。しかし、インタビューする側の質が低いと、満足のいく結果が得られない可能性があります。このタイプのアンケートのもうひとつの主なハードルは、多くの人が迷惑電話を受けることを好まず、回答しない可能性があることです。
Mail Surveys
Mailing surveys to your target audience reduces labor costs by using the post office to deliver each survey. These surveys should be short — preferably one page or less. Surveys should also look official. Respondents may be cautious of scams, so including your logo and branding should help put them at ease.
To increase the odds of getting responses, include a prepaid response envelope. Although it will raise your campaign costs, respondents are less likely to pay to send their answers back — especially without any incentive. Including an incentive offer and providing a prepaid response envelope increases your chances of getting their response.
Face-to-face Surveys
Another labor and time-intensive survey type, face-to-face survey interviews require hiring and training an interviewer to gather information from your respondents. In face-to-face interviews, respondents meet at a specified time and location with an interviewer from your organization to answer questions. These interviews require a great deal of coordination and will take up more time than other methods, but they can also provide in-depth feedback.
To make the most of face-to-face interviews, record them, so no information is lost. Interviewers should also be well-prepared with open-ended questions and follow-up questions to delve deeper into key issues.
Text Surveys
ほとんどの人はスマートフォンを手放さないので、テキストアンケートを利用すれば、回答者の忙しいスケジュールに合わせて、回答者がいる場所でアンケートを実施することができます。テキストアンケートを送信する前に、各回答者から連絡する許可を得ていることを確認してください。受信者がプライバシーを侵害されたと感じる可能性があります。
If you receive permission, you can send a text survey manually or through an SMS marketing solution. Users can respond at their leisure. Text surveys should use multiple-choice or rating questions rather than open-ended questions, as respondents are unlikely to provide long-form responses through their phones.
Survey methodology: Pros and cons
Each survey type offers unique benefits that may make it the best fit for your needs. However, each also has drawbacks you need to account for during your strategic planning process.
Let’s take a closer look at some of the top pros and cons of each method, so you can choose the right ones for your business.
Online Survey
Pros
- Access to online form builders with premade survey templates
- Easy to duplicate and customize
- Low cost, wide reach
Cons
- Requires an internet connection
- Requires respondents to be somewhat comfortable with digital technology
Focus group
Pros
- Allows for group discussion that provides more in-depth information
- Offers deeper insight into customer feedback
- Allows facilitator to ask follow-up questions
Cons
- Group setting could make some respondents nervous to speak
- Potential for a single person to dominate the discussion
- Cost- and time-intensive
Phone Survey
Pros
- Provides a personal touch
- More cost-effective than in-person surveys
- Allows you to collect a large volume of responses
Cons
- Limited amount of time to conduct interviews (respondents don’t want to stay on the phone too long)
- Potential respondents may screen calls
- Risk of irritating respondents with unwanted calls
Mail Survey
Pros
- Allows you to target specific geographic areas
- More cost-effective than phone or in-person surveys
- Doesn’t require interviewers
Cons
- High effort for respondents
- Involves printing and mailing costs
- Requires you to manually compile responses
Face-to-face Survey
Pros
- Allows you to collect in-depth information
- The interviewer can clarify questions or ask follow-up questions in the moment
- Provides opportunities to ask open-ended questions
Cons
- Time-intensive
- Lack of anonymity
- Quality of responses are dependent on the interviewer’s skill
Text Survey
Pros
- Flexible and easy to access
- Allow you to reach respondents wherever they are
- High open rates
Cons
- Permission to contact respondents needed
- Restricted to mostly quantitative data
- Could be costly depending on the method of sending
Each survey type brings its own set of advantages and challenges. Identifying which survey types best suit your needs will enable you to better focus your efforts.
Surveys vs other data-collection methods
Surveys are often considered the most effective method of gathering data because they are so versatile. However, there are other data collection methods that offer other benefits.
Depending on the type of data you’re trying to collect, your budget constraints, and the level of effort you’re willing to put in, each of these data collection methods may offer a unique result.
Observation
Observing user behavior is a method that involves asking no questions at all — you simply observe users interacting with a product, app, website or other offering on their own. Setting up proper observation can be difficult, however, and often requires special tools. Let’s say you want to better understand your customers’ experience with your website, for example. You’ll likely need to employ third-party tools or services to observe and record how they interact with your site.
Observational methods allow you to collect unfiltered feedback from users without influencing their responses through prompts or incentives. After collecting the data, however, you’ll then have to interpret the information. The challenge here is that whoever reviews the results may have an existing bias or opinion, whether positive or negative, that could influence their interpretation of the results.
Observational methods also lack the structure of surveys. You could risk spending time observing your users for a specific purpose, only to gather information that is irrelevant to your goal.
Document and record reviews
Similar to the observation method, analyzing documents and records allows you to gather data without asking any questions. Using existing records like order histories, customer service conversations, financial statements, and more, you can gather insights to inform your strategies.
This method is likely the most inexpensive of all data collection methods because the data already exists — it just needs to be organized and analyzed. However, when analyzing documents and records, your team can only make connections and draw conclusions from whatever data is available — rather than gathering the exact information they need, like in surveys.
Oral histories
Oral histories are similar to interviews in that they collect in-depth information directly from individuals through interviews, though they focus on a single event or phenomenon. Oral histories consist of collecting the personal histories, anecdotes, and experiences of individuals who share a common experience. For example, if you want to gain insight into an event you hosted from an attendant’s perspective, you could gather oral histories from a few willing participants.
The trouble with oral histories is that they also depend on an interviewer’s skill and could be influenced by interviewer bias. If an interviewer fails to gather the right data, you could lose out on valuable information. If your interviewer records information selectively to fit their biases, you could end up with skewed, inaccurate conclusions.
Selecting the best data collection method for your needs is vital to the success of any research project, whether it’s business-related or personal. However, even with the perfect data collection methods and processes, how you analyze your data determines how useful it is.
Analyzing survey results
Jotformのようなオンラインアンケートツールは、データを一目で確認できるレポートを簡単に作成できる、データ分析ツールを提供しています。しかし、データを最大限に活用するためには、これらのレポートの分析方法も理解しておく必要があります。
Check out these common ways to turn your data into actionable results:
- Identify and separate data types
- Review questions
- Cross-tabulate research
- Check your results against previous research
- Focus on what’s relevant
To better interpret your data, separate the qualitative responses from the quantitative response. Qualitative data, which often comes from open-ended questions, will need more interpretation. Quantitative data, which typically is produced by multiple choice questions, will be easier to calculate. Understanding the type of data you have gathered will help you perform better analysis and streamline your process.
Before conducting an analysis, double check that your survey questions still align with the goal of your research. If you find that your research needs have shifted during the research process due to new revelations or priorities, consider adjusting your survey and fielding it again. This may also be a good idea if you discover that your questions did not produce the information you hoped to gather.
Identify common characteristics among your respondents to paint a clearer picture of your results. For example, you can separate the responses to a question by the occupation, age, or other demographic of the respondents. This method can help you identify trends in the responses of different groups.
If you have previously performed similar research, compare those results to your new survey results. This will provide insight into how respondents or their responses have changed over time. If this is your first survey on a topic, consider using it as a benchmark for future research.
One crucial part of sifting through survey results is understanding what data is valuable and what is not. Positive results from a demographic outside your target audience may not be as useful as less favorable results from the users that you need to reach.
アンケートについての知識が深まったところで、いよいよアンケートを作成しましょう。まずは使いやすいアンケートテンプレートをご覧ください。