Getting an error when submitting form

  • ni99uz
    Asked on 28 kwietnia 2023 01:29

    Witam serdecznie,

    Od kilku dni napotykam się z błędem formularza, przy wysyłaniu wiadomości.

    Wyświetla się komunikat:

    Error on query: answersDB<br>Error returned:MySQL server has gone away<hr>

    Proszę o pomoc w rozwiązaniu problemu.

    Jotform Thread 5112524 Screenshot
  • Patrick Jotform Support
    Replied on 28 kwietnia 2023 02:11

    Hi Grzegorz,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Getting an error when submitting form Image 1 Screenshot 20

    Can you try it again and see how it goes? If you run into the same issue again, let us know and we'll do some more testing to see what's going on. 

    Once we hear back from you, we'll be able to help you with this.

  • ni99uz
    Replied on 28 kwietnia 2023 03:57

    Właśnie przetestowałem kilka razy formularz (z różnymi obrazkami jako załączniki) i za jednym razem zadziałał, ale później znowu nie zadziałał z tym samym obrazkiem, ani z innymi. Ten sam błąd cały czas.

    Czy mógłbyś to sprawdzić jeszcze raz?



  • Mary_Ed Jotform Support
    Replied on 28 kwietnia 2023 04:17

    Hello Grzegorz,

    Thanks for getting back to us and we're sorry you're getting this error when uploading an image and filling out your embedded form. I cloned your form and tested it but it worked as intended. Check out the screencast below to see my results:

    Getting an error when submitting form Image 1 Screenshot 20 Can you try to re-embed your form using the iFrame method? If you're still having the same issue, can we get permission to test submit on the form embedded from your website?

    Keep us updated and let us know if you need any more help.