Jotform Secure Online Forms
At Jotform, our reputation rests on our ability to provide all of our users with the highest form security.
Why is Jotform Secure?
256 Bit SSL
Regardless of your plan, all your forms are served across a protected 256 bit SSL (Secure Socket Layer) connection that uses a SHA256 Certificate. It is the industry standard protection. Read More
You can easily encrypt your forms to ensure that submission data is transferred and stored in a secure format and that no one else can read it. Submissions are encrypted with high-grade RSA 2048 at the user's computer, then transferred and stored securely on our servers. Read More
Jotform is PCI DSS Service Provider Level 1 compliant, the highest security attainment you can have as a business that collects payments from and integrates with credit cards. Read More
Jotform is compliant with the European Union’s General Data Protection Regulation (GDPR), which governs businesses that collect personally-identifiable information from or on EU citizens. Read More
Jotform is compliant with the California Consumer Privacy Act (CCPA), which, among other things, prohibits the selling of personal information of California residents without their consent. Read More
SOC 2 Compliance
Jotform is committed to upholding all five SOC 2 Trust Service Principles: security, confidentiality, availability, privacy, and processing integrity, and we offer a SOC 2-compliant solution to our Enterprise customers. Learn more about how Jotform Enterprise protects your organization’s data. Read More
General Legal Compliance
At Jotform, we take compliance with all laws that are applicable to our business and our platform seriously, including laws that protect individuals' privacy and data, and we have many measures, practices, and policies in place to ensure our compliance. See the compliance and privacy links on this web page for more information.
In addition to the Captchas that you can use in your forms, we have several other options to protect your forms from spammers. For example, you can choose to allow only one submission per IP or computer, or you can disable your form after a specific time or number of submissions. Read More
In your form privacy settings, you can limit access to your data depending on the level of privacy that you choose. You can also disable cloning of your forms or require a login to access a submission (this is by default protected via unique URLs).
How can you make your forms even safer?
There are several form security options for your data in Jotform. This makes it easy to choose the level of privacy and security that you want for your forms.
Make Your Forms Encrypted
You can easily encrypt your forms to ensure that submission data is transferred and stored in a secure format. Jotform uses the RSA-2048 algorithm while encrypting your form data. Since you own your encryption key, use caution storing it. If you lose your key, it is impossible to access your encrypted data anymore.
You can learn more about how to encrypt your forms.
File uploads are not covered within this feature. You can read about how to keep your file uploads secure.
Set Privacy of Your Forms and Data
Access to submissions of a form is protected and requires login to the account which owns that form by default. However, you can grant access to the people in your organization or totally make your data public. Since you have total ownership of your forms and submissions, access to your data is granted only with your permission when you use an integration widget and/or app. Rest assured that we treat your data with the utmost confidentiality.
Keep Your European User Data in EU Servers
You can select to store your data in the European Union (EU) from the Data tab in your account settings. After confirmation, your form data will be moved to our European servers in Frankfurt, Germany, run by Google. Once the transfer is complete, you’ll be automatically redirected to eu.jotform.com upon login. There’s no need to worry about the safety of your data. Jotform complies with the EU’s General Data Protection Regulation.
With Jotform Enterprise, you can use geolocalization to host form data on servers in almost any part of the world. Since many countries — including Australia — have laws requiring this, it can be an invaluable tool for global businesses.
Back Up Your Data
You can back up your data with a single click from the “Data” tab in your account settings. When you trigger a backup operation, we start preparing a single ZIP file that contains the HTML code for your forms, a CSV export of your form submissions, and any uploaded files.
These backups can either be downloaded or stored in our database. If you wish to backup your forms only, it is also possible to download their source code in zip format and store in your local storage from Publish options.
Keep Your Forms Safe From Spammers
Jotform offers two different CAPTCHA alternatives to make it difficult for bots to fill out your form, while still keeping it easy for form responders. You can either use a basic CAPTCHA or reCAPTCHA, as provided by Google.
We’ve also implemented multiple coding checks within the submission process to analyze if the submission is coming from a person. If spam does get through, our 24/7 support team will help identify the cause and credit your account, if necessary.
For additional spam protection, you can also limit submissions to your form so that only one submission can be made from one IP address, or one computer. If you prefer, you can also enable both for greater protection. Furthermore, you may also choose for your forms to be disabled at a specific time or after a specific submission limit has been reached.
Service Level Agreements
Jotform has a near perfect uptime ratio of 99.9 percent, so you’ll always be able to access your data. You can check Jotform’s operational status in real time. Our Jotform Enterprise service promises to meet the error response rates, resolution times, and uptime ratios outlined in your specific service level agreement (SLA). If these goals aren’t met, you will receive a partial refund as agreed upon in your signed Enterprise agreement.
What other measures do we take to protect your data?
When it comes to form security, high availability, or high performance, we go the extra mile all the time. We do our homework to keep our service secure.
Jotform servers are co-located in a cloud-based architecture with Google Cloud and Amazon Web Services (AWS). Google Cloud data centers are hosted in Iowa (US) and Frankfurt (Germany, EU) . AWS data centers are located in Virginia (US) and Frankfurt (Germany, EU).
Google Cloud servers host our redundant application and data servers in active-active configuration, and all data is also replicated to AWS servers on an hourly basis for backup purposes. This provides platform-level redundancy in addition to the redundancy obtained with multiple servers within a single platform. In case we need to switch from the primary platform (Google Cloud) to the secondary platform (AWS), this architecture helps us recover from a platform level outage. All data remains in-region, so EU data always resides in the EU zone.
Hosting Jotform on these major cloud platforms also provides us with some extra benefits in means of implementation of security best practices in areas like hardware lifecycle management, physical security, and network infrastructure. Our servers are regularly updated and patched.
Dedicated Server Locations
If you’re a Jotform Enterprise user, you can choose the physical location of your dedicated cloud server and host your data in any part of the world — this is especially important for complying with data privacy rules and location requirements in places such as Australia, Canada, the U.K., and the EU. Whether you choose to keep your data server close to home or your audience, you’ll enjoy better security, reliability, and site latency. Only users and admins within your Enterprise account will be able access your data server.
Backup Policy / Business Continuity
We continuously replicate (back up in real time) your data between multiple servers hosted by our primary service provider Google Cloud. Additionally, all data is also replicated to AWS (our secondary platform) by way of hourly snapshots. Each snapshot is stored for 30 days in the cloud environment. All data remains in-region, so EU data always resides in the EU zone.
Single Sign-On (SSO)
With a Jotform Enterprise account, you can use single sign-on. A third-party login boosts security while making it easier for your employees to work together to run your business. You have options on login methods, tracking users’ actions, and maintaining control of your account’s security.
Jotform Enterprise supports SAML user authentication and popular SSO solutions such as Active Directory, Okta, Google, and OneLogin.
You can also SSO-protect internal forms with Jotform Enterprise. Users will have to be authenticated before they can view your form. That way, when you collect sensitive employee data, you can ensure the person submitting the form is who they say they are.
Encouraging Best Coding Practices
In addition to implementing features that increase security, we maintain best practices on the back end to ensure that your account remains secure. We monitor sessions to restrict access of your account appropriately, and have constructed Jotform in a way that every account is isolated.
We have put safeguards in place to detect common attacks, such as SQL injection and cross-site scripting. Most importantly, we actively review our code for potential security concerns (in addition to evaluating all user feedback) so that we can address any issues if they arise. Our privacy statement speaks to our level of commitment to ensuring your data is not misused.
All developed code is deployed to the production environment only after certain procedures including tests run on staging systems. Our continuous deployment system and development process allow us to rapidly update and patch our system whenever needed.
PCI scans are performed to detect any kind of vulnerability of the publicly-available interfaces regularly. Each quarter internal and external ASV (Approved Scanning Vendor) tests are performed for PCI. In addition to these PCI scans, Pen-tests are performed periodically for Jotform.
We also have a Bug Bounty program where we pay outside parties for reporting vulnerabilities, which ensures that we are the first to know about them. We fix all issues reported to our bug bounty program with highest priority in the shortest time possible.
We have an outside routing layer provided by CloudFlare that provides basic filtering to handle and manage any potential DDoS (denial of service) attacks. Security scans are performed periodically as described in the audits/VA/PT chapter. Our servers are configured to allow only the absolute minimum level of access needed to maintain them.
All unnecessary users, protocols, and ports are disabled and monitored. Our employees are able to access the servers only through a Virtual Private Network using a 2048-bit encrypted connection with private keys. In addition to 3rd-party security services, our experienced development operations team continuously monitors any suspicious behavior on the entire system.
All account information is automatically encrypted when transferred. Only you have access to your forms and submissions. You may add multiple users to your account with Jotform Enterprise.
Customizable Security Options
No matter what industry you work in, Jotform wants to help create the perfect security controls for your needs. As an Enterprise user, you can easily request to enable, disable, or add specific security settings to your dedicated server! Contact our Enterprise team to learn more.