How to cancel the subscription on Fastspring?

  • Julia
    Asked on 14 listopada 2023 15:00

    Dzień dobry,

    bardzo proszę o pomoc z FS. Jak usunąć subskrypcje żeby nie pobierało mi pieniędzy z konta co miesiąc? Dziś pobrali mi 119,99 zł i napisali, ze za miesiąc będzie tak samo. Bardzo proszę o informacje jak to usunąć lub z kim mogę się skontaktować?

    pozdrawiam

    Jotform Thread 9127611 Screenshot
  • Christian Jotform Support
    Replied on 14 listopada 2023 18:40

    Hi Julia,

    Thanks for reaching out to Jotform Support. Unfortunately, our Polish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Polish, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your question. It appears there might be some confusion as you reached out to Jotform support regarding a subscription issue with Resumaker.pl. Unfortunately, we are not affiliated with Resumaker.pl, and I recommend contacting FastSpring directly for assistance. They would be better equipped to help you cancel and avoid future deductions. I found this link to FastSpring's contact page, which should help you get in touch with their support team.

    Let us know if there’s anything else we can do for you.

  • piotrklopotek7
    Replied on 9 grudnia 2023 01:51

    Witam mi właśnie też pobrano z konta 119.99 co to za subskrypcja złodziejska nawet nie da się z nikim skontaktować!!!!!!!!!

  • Justin_E Jotform Support
    Replied on 9 grudnia 2023 08:38

    Hi Julia,

    Thanks for getting back to us. I'm sorry that you are having trouble with this. I would just like to know, have you tried reaching out to FastSpring Support? If not, please do so since we are not affiliated with Resumaker.pl. You can reach out to FastSpring Support here.

    Let us know if there's anything else we can help you with.