Problem z działaniem formularza

  • warszawa534
    Asked on 6 grudnia 2023 04:19

    Dzień dobry.

    Klient rejestrujący się poprzez formularz, po wypełnieniu i przejściu dalej otrzymuje komunikat jak w załączonym zrzucie ekranu. Dodam że chodzi o formularz: "zgłoszenie na egzamin". Proszę o wsparcie.

    Pozdrawiam

    Sebastian Sykson

    Warszawa@jmaster.pl

    +48517519540

    Jotform Thread 9774983 Screenshot
  • Carrissa Jotform Support
    Replied on 6 grudnia 2023 08:27

    Hi warszawa534,

    Thanks for reaching out to Jotform Support. Unfortunately, our Polish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Polish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found out that PayU integration was causing the problem. Can you try to remove the integration and re-enter your credentials?

    If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

    Feel free to reach out again if you have any questions or if we can help you in any other way.