How to Delete Guest Accounts in Your Organization from the Admin Console

What is a Guest User?

 A Guest User is an external (and unlicensed) user who’s been granted access to your forms to submit, view, or edit their own responses. 

Deleting Individual Guest Accounts from the User Management Page

As an Admin, you may run into a situation where you no longer want certain guest accounts to have access to your organization. When this happens, you can use the Admin Console to delete any guest account and immediately revoke their access to all previously shared forms.

Deleting Individual Guest Accounts

1. Starting in the Admin Console, click on Users in the menu on the left side of the page.

2. Next, click on the Guest Accounts tab located at the top of the User Management page.

3. Click on the username of the user you want to delete. This opens a sidebar on the right side of the screen that contains several tabs, such as Details, Assets, and Activity.

4. In the Details section of that sidebar, click on Three-dots icon at the top right of the window. 

5. Select Delete.

6. Confirm this action in the popup window by clicking Yes, Delete User.

Deleting Guest Accounts in Bulk

As an Admin, you can also delete guest accounts in bulk. Let’s walk through this process together: 

1. Starting in the Admin Console, click on Users in the menu on the left side of the page.

2. Next, click on the Guest Accounts tab located at the top of the User Management page.

3. Once you’ve decided which guest user accounts you want to delete, click on the checkboxes to the left of their names to select them.

4. Then, click Delete in the upper right corner of the guest user table.

5. Click on Yes, Delete Users.

Tip: To delete all guest users, click on the checkbox at the top left of the guest user table to automatically select the entire list.Then, click the Delete button in the upper right corner of the guest user table.

See also: 

• How to Update Guest Account Information in Your Organization from the Admin Console
• How to Delete Users in the Organization from the Admin Console
• How to Lock Guest Accounts in Your Organization from the Admin Console
• How to Unlock Guest Accounts in Your Organization from the Admin Console