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JotForm Secure Online Forms

At JotForm, our reputation rests on our ability to provide all of our users with the highest form security.

Why is JotForm Secure?

SSL

256 Bit SSL

Regardless of your plan, all your forms are served across protected 256 bit SSL (Secure Socket Layer) connection that uses a SHA256 Certificate. This is the same level of protection used by online banking or e-commerce providers. Read More

ENCRYPTED FORMS

ENCRYPTED FORMS

You can easily encrypt your forms to ensure that submission data is transferred and stored in a secure format and no one else can read it. Submissions are encrypted with high-grade RSA 2048 right at user's computer then transferred and stored in our servers securely. Read More

PCI COMPLIANCE

PCI COMPLIANCE

We are the first and only form builder with PCI DSS Service Provider Level I compliance, the highest security attainment you can have as a business that collects payments from, and integrates with, credit cards. Read more

GDPR COMPLIANCE

GDPR COMPLIANCE

JotForm is fully compliant with the European Union’s General Data Protection Regulation (GDPR), the data protection law taking effect on May 25, 2018. This applies to any business that collects data in or from Europe. Read more

HIPAA COMPLIANT

HIPAA COMPLIANCE

Healthcare providers collect patient information through JotForm’s HIPAA-compliant forms. A Business Associate Agreement (BAA) is also available upon request. Read more

SPAM PROTECTION

SPAM PROTECTION

In addition to the Captcha’s that you can use in your forms, we have several other options to protect your forms from spammers. For example, you can choose to allow only one submission per IP or computer, or you can disable your form after a specific time or number of submissions.

FORM PRIVACY

FORM PRIVACY

In privacy settings, you can limit access to your data depending on the level of privacy that you choose. You can also disable cloning of your forms or require a login to access a submission (this is by default protected via unique URLs).

How you can make your forms even safer?

Data Centers

01. MAKE YOUR FORMS ENCRYPTED

You can easily encrypt your forms to ensure that submission data is transferred and stored in a secure format. JotForm uses the RSA-2048 algorithm while encrypting your form data. Since you own your encryption key, use caution storing it. If you lose your key, it is impossible to access your encrypted data anymore.

When you enable this feature and get a submission, notification emails sent by JotForm does not include any form submission data. You can learn more about how to encrypt your forms here.

File uploads are not covered within this feature. You can read about file upload security from this post.

Backup Policy / Business Continuity

02. SET PRIVACY OF YOUR FORMS AND DATA

Access to submissions of a form is protected and requires login to the account which owns that form. However, a single submission can be viewed if the unique, and almost impossible-to-guess URL of that single submission is known. If you think that you want additional privacy, you can add an extra layer of protection and require login in addition to the security provided by unique URL.

Since you have total ownership of your forms and submissions, access to your data is granted only with your permission when you use an integration widget and/or app. Rest assured that we treat your data with the utmost confidentiality.

02. SET PRIVACY OF YOUR FORMS AND DATA

Access to submissions of a form is protected and requires login to the account which owns that form. However, a single submission can be viewed if the unique, and almost impossible-to-guess URL of that single submission is known. If you think that you want additional privacy, you can add an extra layer of protection and require login in addition to the security provided by unique URL.

Since you have total ownership of your forms and submissions, access to your data is granted only with your permission when you use an integration widget and/or app. Rest assured that we treat your data with the utmost confidentiality.

Backup Policy / Business Continuity
Encouraging Best Coding Practices

03. KEEP YOUR EUROPEAN USER DATA IN EUROPEAN SERVERS

As a JotForm user, you can choose to have your data stored only in the European Union (EU). You can change your data center setting in the “Data” tab of your account settings. From the same screen, you can move your data to our European data center.

If you choose to have your data stored only in the EU, it will be hosted in a data center in Frankfurt, run by Amazon Web Services. You can get more information about EU Safe Forms here.

JotForm is also fully compliant with the EU’s General Data Protection Regulation (GDPR). See above for more details.

Security Audits

04. BACKUP YOUR DATA

You can backup your data with a single click from the “Data” tab in your account settings. When you trigger a backup operation, we start preparing a single ZIP file that contains the HTML code for your forms, a CSV export of your form submissions, and any uploaded files.

These backups can either be downloaded or stored in our database. If you wish to take backup of your forms only, it is also possible to download their source code in zip format and store in your local storage from Publish options.

04. BACKUP YOUR DATA

You can backup your data with a single click from the “Data” tab in your account settings. When you trigger a backup operation, we start preparing a single ZIP file that contains the HTML code for your forms, a CSV export of your form submissions, and any uploaded files.

These backups can either be downloaded or stored in our database. If you wish to take backup of your forms only, it is also possible to download their source code in zip format and store in your local storage from Publish options.

Security Audits
Network Security

05. KEEP YOUR FORMS SAFE FROM SPAMMERS

JotForm offers two different CAPTCHA alternatives to make it difficult for bots to fill out your form, while still keeping it easy for people. You can either use a basic CAPTCHA or reCAPTCHA, as provided by Google.

We’ve also implemented multiple coding checks within the submission process to analyze if the submission is coming from a person. If spam does get through, our 24/7 support team will help identify the cause and credit your account, if necessary.

As an additional spam protection, you can also limit submissions to your form so that only one submission can be made from one IP address, or one computer. If you prefer, you can also enable both for greater protection. Furthermore, you may also choose for your forms to be disabled at a specific time or after a specific submission limit has been reached.

What measures do we take to protect your data?

Data Centers

Data Centers

JotForm servers are co-located in a cloud based architecture with Google Cloud and Amazon Web Services (AWS). Google Cloud data centers are hosted in Iowa (US). AWS data centers are located both in Germany, Frankfurt (EU) and US, Virginia (US).

Google Cloud servers host our redundant application and data servers in active-active configuration and all data is also replicated to AWS servers continuously. This provides a platform level redundancy in addition to the redundancy obtained with multiple servers within single platform. In case we need to switch from primary platform (Google Cloud) to the secondary platform (AWS), this architecture helps us for an easy and fast switch.

Hosting JotForm at these major cloud platforms also provides us some extra benefits in means of implementation of security best practices in areas like hardware lifecycle management, physical security and network infrastructure. Our servers are constantly updated and patched.

Backup Policy / Business Continuity

Backup Policy / Business Continuity

We continuously replicate (backup in real time) your data between multiple servers hosted by our primary service provider Google Cloud. Additionally, all data is also replicated to AWS (our secondary platform) in real time. We take snapshots of our all data every hour. Each snapshot is stored for 30 days in the cloud environment.

Backup Policy / Business Continuity

We continuously replicate (backup in real time) your data between multiple servers hosted by our primary service provider Google Cloud. Additionally, all data is also replicated to AWS (our secondary platform) in real time. We take snapshots of our all data every hour. Each snapshot is stored for 30 days in the cloud environment.

Backup Policy / Business Continuity
Encouraging Best Coding Practices

Encouraging Best Coding Practices

In addition to implementing features that increase security, we maintain best practices on the backend to ensure your account remains secure. We monitor sessions to restrict access of your account appropriately, and have constructed JotForm in a way that every account is isolated.

We have put safeguards in place to detect common attacks, such as SQL injection and cross-site scripting. Most importantly, we actively review our code for potential security concerns (in addition to evaluating all user feedback) so that we can address any issues if they arise. Our privacy statement speaks to our level of commitment to ensuring your data is not misused.

All developed code is deployed to production environment only after certain procedures including tests run on staging systems. Our continuous deployment system and development process allows us to rapidly update and patch our system whenever needed.

Security Audits

Security Audits

PCI scans are performed to detect any kind of vulnerability of the publicly available interfaces regularly. Each quarter internal and external ASV (Approved Scanning Vendor) tests are performed for PCI. In addition to these PCI scans, Pen-tests are performed periodically for JotForm.

We also have a Bug Bounty program where we pay outside parties for reporting vulnerabilities which ensures that we are the first to know about them. We fix all issues reported to our bug bounty program with highest priority in the shortest time.

Security Audits

PCI scans are performed to detect any kind of vulnerability of the publicly available interfaces regularly. Each quarter internal and external ASV (Approved Scanning Vendor) tests are performed for PCI. In addition to these PCI scans, Pen-tests are performed periodically for JotForm.

We also have a Bug Bounty program where we pay outside parties for reporting vulnerabilities which ensures that we are the first to know about them. We fix all issues reported to our bug bounty program with highest priority in the shortest time.

Security Audits
Network Security

Network Security

We have an outside routing layer provided by CloudFlare that provides basic filtering to handle and manage any potential DDoS (denial of service) attacks. Security scans are performed periodically as described in the audits/VA/PT chapter. Our servers are configured to allow only the absolute minimum level of access needed to maintain them.

All unnecessary users, protocols, and ports are disabled and monitored. Our employees are able to access the servers only through a Virtual Private Network using a 2048-bit encrypted connection with private keys. In addition to 3rd-party security services, our experienced development operations team continuously monitors any suspicious behavior on the entire system.

Account Security

Account Security

Forms are linked to only your account and account information is transferred only in encrypted format. If you want someone else to access your forms directly, it is possible to create sub-users and set access rights to each form and/or its submissions individually.

Account Security

Forms are linked to only your account and account information is transferred only in encrypted format. If you want someone else to access your forms directly, it is possible to create sub-users and set access rights to each form and/or its submissions individually.

Account Security

Questions & Answers

FORM SECURITY QUESTIONS

DATA SECURITY QUESTIONS

DATA CENTER QUESTIONS