How to Lock Users in Your Organization from the Admin Console

Locking User Accounts

As an Admin, you can lock your user’s accounts from within the Admin Console. This can be done one of two ways—by either from your User Management screen or within a specific user’s profile. We’ll go through both methods of unlocking users together, below:

From the User Management Screen

1. Starting in the Admin Console, click on Users in the menu on the left side of the page.

2. Next, click on the Users tab located at the top of the User Management page.

3. Then, decide which user’s assets you’d like to view and click the Three Dots icon to the right of their name.

4. Now, select Lock User Out in the dropdown menu. 

5. Confirm the action.

From a Specific User’s Profile

1. Starting in the Admin Console, click on Users in the menu on the left side of the page.

2. Next, click on the Users tab located at the top of the User Management page.

3. Locate the user you want to lock out, and click on the Three-Dot icon to the right of their information. 

4. Now, click Details in the dropdown menu.This opens a sidebar on the right side of the screen that contains several tabs, such as Details, Assets, and Activity. 

5. In the Details section of that sidebar, click on Three-dots next to the username.

6. Select Lock User.

7. Confirm the action.

Bulk Locking Users

You can also lock out multiple users at once from within your User Management Screen.

1. Starting in the Admin Console, click on Users in the menu on the left side of the page.

2. Next, click on the Users tab located at the top of the User Management page.

3. Once you’ve decided which users you want to lock out, click on the checkboxes to the left of their names to select them.

4. With those users selected, click on the Three Dots icon near the top right of the Accounts table.

5. Now, select Lock User Out in the dropdown menu.

How will I know that a user has actually been locked?

Once you’ve locked a user’s account (or if the system has automatically locked it for security reasons), a lock icon will temporarily replace the user’ avatar on the Accounts screen.*

*This lock icon will be removed and the original avatar will be restored, once their account has been unlocked again.

See also: 

• How to Unlock Users in the Organization from the Admin Console
• How to Delete Users in the Organization from the Admin Console
• How to Log Users Out in Your Organization from the Admin Console
• How to Manage User-Based Two-Factor Authentication (2FA) Settings in the Admin Console
• How to Revoke Users Access to Assets in Your Organization from the Admin Console