JotForm User Guide / Custom domains /

How to Use Custom Domains with JotForm Enterprise

How to Use Custom Domains with JotForm Enterprise

Lets assume that your website is mycompanydomain.com, and you want to use subdomain forms.mycompanydomain.com for your forms so that the URL looks like this:

http://forms.mycompanydomain.com/1234567890

To change the URL, you must first have a JotForm Enterprise account. If you don’t have an Enterprise account, please contact our sales team to upgrade to JotForm Enterprise.

Once you have an Enterprise account, please follow these steps:

1. To use your own domains with JotForm Enterprise, add a DNS record:
Add a CNAME record that points to your Enterprise URL with your domain or subdomain. Using the example above, this is how the DNS record will look: 

forms.mycompanydomain.com CNAME mycompany.jotform.com

2: Now, instead of using the regular form URL (https://form.jotform.com/1234567890) you get after publishing your form, you can load the form with a customized domain: 
http://forms.mycompanydomain.com/1234567890

Your DNS settings will indicate the browser that the real location of the form is at our domain https://www.jotform.com/

For the Russian and Spanish translations of this guide, please visit the pages below.


Send Comment

83 Comments...

See all comments
  • gettygolden

    pricing is a joke to be honest especially for really small companies that dont need 1000 forms

  • GordenGroup

    I've gone through these steps and keeping receiving a "PageOK" error - can anyone help with this?

  • christophschemel

    I am alright with paying additionally for self hosted https forms - but your minimum price of $ 14.220 per year (!) is way too high for smaller/normal businnesses. Is there a way to do self-host https-forms somehow cheaper?
    Thanks for the otherwise great service and reasonable pricing, by the way

  • nbkcp

    Is this a paid service? we are using a free version.

  • christophschemel

    so.. if I want a custom url with ssl/https I have to get the enterprise solution and pay a minimum of 1.185 per month, which is 14.220 per year which makes 71.100 in five years? Lovely

  • persiantemple46

    This is my cname setup at Godaddy. How do I change the url under publish?
    CNAME forms.phshf.org custom.jotform2.com 1 Hou

  • anovalondon

    I love jotform... but seriously come on...

    We're in 2019. It's a a form to accept data, which in most cases could be confidential..

    How come SSL is still not supported on custom domains???

  • alka17690

    Hi,
    Wanted to check, if https is now available on custom domains? Pls refer to the link above.
    Thanks

  • bsloan9858

    Thanks!

  • closecare

    No HTTPS support yet? Unbelievable.

  • ahmadalani

    I tried this today.
    I am faced with two problems. First, the "Take Photo" widget do not work, and sharing responses link do not load the responses.

    Please advise

  • GuillermoGRS

    at the time of editing that answer is not required because when the approver receives it he can not edit it and it appears empty and if it is required, the form could never be sent.
    the edition of the form reaches the person that is written in "aprobador del viaje" so if it has arrived it means that this field was filled in but when it arrives it appears empty

  • GetCustomUnis

    If our domain has its own SSL certificate, does this still cause an issue? We want to use our branding while also providing our customers with the ability to make secure misc credit card payments toward their order through a Jotform. I am contemplating the best way to send a secure link to the customer - directly to the form with our domain (obviously that is appearing as not supported) or embed the form on a page on our site.

  • gmyer

    It's a shame this is not supported. I'm going to delete my cname record that I added as I am not changing my DNS provider.

  • saracens

    The problem with this is now Chrome flags up "Not secure .." since HTTPS is not supported.

  • themurphygroup7

    I was able to create the CNAME record in my DNS settings in unbounce, however the publish settings for my form on jotform isn't giving me the option to utilize this feature. I've triple checked the points to record too!

  • stuess

    These instructions really don't go into to much detail about anything. Im a computer guy and still not following what is going on. Even after I feel like i followed the guide it still doesn't work. Can I get some help, we are in a time crunch and need this done soon as possible.

  • mgalkovsky

    Need SSL soonest.

  • BxClinic

    Are there any plans to support ssl - this really is becoming a standard now, and many other SAAS providers (Zoho, for example) are enabling SSL when they provide a CNAME domain solution like this.

  • Charlene Hart

    Hello
    My phone keeps asking me if I want to submit a form that says form is not secure
    Please help
    This continually occurs.

  • AlazkanApps

    Thank you I was able to complete this function. However when I attempt to access the form my browser gives me a warning saying its not private, while I know how to bypass this no client or public would know how to do so nor would they bypass it. Any suggestions for me?

  • lansingparty

    Questions regarding these instructions:
    1. Platform is Weebly, a "host" section is required can you indicate what is required to be entered here?
    2. If the domain is www.xyz.com then the example would be:
    http://forms.xyz.com/form/1234567890
    3. Nothing additional would need to be done on the domain itself correct? Simply add the CNAME then when using a link to share we would use: http://forms.xyz.com/(form link)?

  • Oldfieldagency

    this is not working for me. I cannot update my forms in jotform to include my domain name. Please help

  • goblehpg

    Is there any way to do this (or something similar) but have HTTPS supported?

  • multiv

    Why is there no support on HTTPS?

    How do I get another old http connection because have the DNS setting as above is already done. It doesn't work if I forms.mycompany.nl do is sent back to https://eu.jotform.com/myforms

    I remember that this was not a problem in 2012, what's changed exactly?

  • SouthernAthletics

    can you all post a video showing us how this is done?

  • lapordiriankara

    how to make form layout on the right side or left side ? because i tried to apply many theme whose has right or left layout, and install to my form. but the result still same, in the center..

  • himanshualexis012

    Does it support HTTPS now?

  • blueswellmarketing

    forms.blueswell.com/guest-housekeeping-reviews/

    Not working, any help?

  • bandwango

    Is HTTPS supported now?

  • bugra_cc

    It's been soo many years and I'm still waiting for https support for this :(

  • samh93

    Will this still work for UK domains? (.co.uk)

  • hannahevans

    I am having difficulties with Stage 2 - I have added the CNAME correctly - but I can't seem to see how I can then change the name of my form - as it still maintains the jotform prefix and only allows me to change the end part.

    Also, as we are taking payments on some of our forms, are we best not to change the domain names from a SSL point of view?

    Thanks in advance!

  • jamessuccess

    do you have a step by step tutorial on how to tdo this please?

  • miamiopentour

    Followed instructions correctly and not using SSL. Help?

  • Cathy

    As SSL is not supported if we use own domain, I would like to ask if my website is SSL encrypted and I create a sub-domain for the form, will the form then be SSL encrypted because my website is encrypted?

    Thanks.

  • cathywong

    Hi under which price plan can I customised the domain? Thanks.

  • Shorten URLs

    Your information about How t9o use Custom Domains is Useful for us But I have a Link That Providing Custom Domains Services may be this one goes viral more than your idea.

    Tinycc.com

  • jimmykohcy

    Hi, is this method still valid?

  • dimaxpab

    Is it possible to do with a link purchased from google domains but not set up with a website?

  • syncadmin

    Today, Wix, squarespace, pagecloud, zoho, all provide group SSL certs (Wix in beta testing). Why can't jotform support ssl in this way. Zoho does this exact thing with custom domains and SSLs it up in 3-5 business days.

  • tipsyphoto

    I have followed instructions tho it seems to be directed to the homepage www.jotform.com

  • MSMUwebmaster

    Now that all forms are default to SSL, how can I use custom domains? I do not see a way to turn off SSL for forms when I publish.

    https://www.jotform.com/blog/175-All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted-

  • trinypl

    Hello, does it work also with forms stored in EU (at jotform.eu)?

  • walsonpr

    Hi

    I use custom domains with jotforms and it all works fine. What I would like to do is use the same process for viewing reports. Is it possible?

  • mpressivewebdesign

    I did step 1 (added CNAME) but I get stuck at step 2 (change JotForm url)
    How do I change the form URL? It only lets me customize it with a username. Trying to use my own domain.

  • sourcerie

    I've successfully added the new DNS, but how do I do step 2, that is, change the name of the jotform URL so that it's http://forms.my-company-domain.com/form/1234567890? Within jotform, "publish" only changes form's name from jotform.com/numbers to jotform.com/form_name.

  • jhoelker

    I'm using site5 and still having difficulty making this work. Any help?

  • SuportePink

    I followed the instructions, it is working to open Jotform with the new subdomain, but the forms still have the JOTFORM in the name:
    https://form.jotform.com/60817226164959

  • secumd

    I have added CNAME record to DNS but still cannot change the URL to include my custom domain. The only part of the URL (in Direct Link, under Publish menu) that is not grayed out is the form name (everything to the right of the "/").

Browse Article by Topics