How to Use Custom Domains with Jotform Enterprise

Last Update: August 25, 2021

Let’s assume that your website is mycompanydomain.com, and you want to use subdomain forms.mycompanydomain.com for your forms so that the URL looks like this:

https://forms.mycompanydomain.com/1234567890

NOTE

To change the URL, you must first have a Jotform Enterprise account. If you don’t have an Enterprise account, please contact our sales team to upgrade to Jotform Enterprise.

Once you have an Enterprise account, please follow these steps:

1. To use your own domains with Jotform Enterprise, add a DNS record:

Add a CNAME record that points to your Enterprise URL with your domain or subdomain.

Using the example above, this is how the DNS record will look:

forms.mycompanydomain.com CNAME mycompany.jotform.com

2. Now, instead of using the regular form URL (https://form.jotform.com/1234567890) you get after publishing your form, you can load the form with a customized domain:

https://forms.mycompanydomain.com/1234567890

Your DNS settings will indicate the browser that the actual location of the form is at our domain https://www.jotform.com/.

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