How to Use Custom Domains with Jotform Enterprise

July 28, 2022

This guide highlights how you can use a custom domain for your forms’ URL.

For this to work, you would need the following:

  • Domain name — If you don’t own a domain name yet, we recommend registering one through a domain registrar like GoDaddy, Namecheap, or Domain.com. For more information, see: How to register a domain name
  • Jotform Enterprise account — If you don’t have an Enterprise account, please contact our sales team to upgrade to Jotform Enterprise.

Note: The setup only works for subdomains. For example, if you own the domain name yourdomain.com, you can use forms.yourdomain.com or www.yourdomain.com or any subdomain at your discretion, but not yourdomain.com by itself.

Now, let’s assume that you already own a domain name, for instance, example.com and you want to use the subdomain forms.example.com for your forms so that the URL looks like this:

https://forms.example.com/1234567890

Once you have an Enterprise account, use your own domains with Jotform Enterprise by adding a DNS record. Add a CNAME record that points your Enterprise URL (e.g., mycompany.jotform.com) to your subdomain.

Using the example above, this is how the DNS record will look:

NameTypeValue
forms.example.comCNAMEmycompany.jotform.com

Afterward, you should contact the Enterprise Support team to complete the configuration and to make sure everything is in place.

Now, instead of using the regular form URL which you get after publishing your form…

https://form.jotform.com/1234567890

you can load the form using your custom domain.

https://forms.example.com/1234567890
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