How to Use Custom Domains with JotForm Enterprise

August 25, 2021

Let’s assume that your website is mycompanydomain.com, and you want to use subdomain forms.mycompanydomain.com for your forms so that the URL looks like this:

https://forms.mycompanydomain.com/1234567890

NOTE

To change the URL, you must first have a JotForm Enterprise account. If you don’t have an Enterprise account, please contact our sales team to upgrade to JotForm Enterprise.

Once you have an Enterprise account, please follow these steps:

1. To use your own domains with JotForm Enterprise, add a DNS record:

Add a CNAME record that points to your Enterprise URL with your domain or subdomain.

Using the example above, this is how the DNS record will look: 

forms.mycompanydomain.com CNAME mycompany.jotform.com

2. Now, instead of using the regular form URL (https://form.jotform.com/1234567890) you get after publishing your form, you can load the form with a customized domain: 

https://forms.mycompanydomain.com/1234567890

Your DNS settings will indicate the browser that the actual location of the form is at our domain https://www.jotform.com/.

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