CAHPS Enquêtes

CAHPS-onderzoeken (Consumer Assessment of Healthcare Providers and Systems) worden door zorginstellingen gebruikt om feedback te verzamelen van patiënten op verschillende niveaus van hun gezondheidszorgsysteem en het wetenschappelijke inzicht in de patiëntervaring te bevorderen. Als u een medische provider bent, kunnen uw patiënten met onze gratis CAHPS-enquêtesjablonen hun ervaringen online registreren en evalueren. Selecteer hieronder een CAHPS-enquêtesjabloon en plaats deze op uw website of stuur deze naar patiënten na hun bezoek om feedback te krijgen over hun ervaring met uw medische instelling. Met behulp van hun computer of mobiele apparaat kunnen patiënten hun contactgegevens invoeren, onderzoeksvragen beantwoorden en hun interacties met het personeel beoordelen op formele standaarden.

Het is belangrijk om te vermelden dat geen van de CAHPS-sjablonen bewerkbaar is als gevolg van het AHRQ-beleid. AHRQ staat het maken van CAHPS-enquêtes alleen toe in de voorwaarde dat er geen wijzigingen worden aangebracht in de vragen en het ontwerp. Wat Jotform te bieden heeft uit zijn mogelijkheden om formulieren te bouwen is om antwoorden op enquêtes automatisch op te slaan in uw andere online accounts, zoals Google Drive of Dropbox, met meer dan 100 gratis apps en integraties. U kunt gevoelige gezondheidsgegevens ook beschermen met onze HIPAA-compliance optie, beschikbaar met een plan-upgrade, of gratis als onderdeel van ons Coronavirus Responder Program. Met een CAHPS-enquête kunt u nauw samenwerken met de AHRQ (Agency for Healthcare Research and Quality) en de feedback krijgen die u nodig hebt om de patiëntervaring in uw medische instelling te verbeteren.

What is a CAHPS survey?


A Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey requests feedback from a patient regarding their experiences with their healthcare providers and plans, including hospitals, home healthcare agencies, and specific doctors. CAHPS surveys are conducted in the United States. 

These patient experience surveys — which the Centers for Medicare and Medicaid Services (CMS) publicly report — can impact payments to CMS providers. (In addition to paying for the number of services provided, CMS also offers value-based programs, rewarding healthcare providers for providing high-quality care. Therefore, if a CAHPS survey reveals a poor patient experience, the healthcare provider may receive a smaller payout.)

To be clear, CAHPS surveys are about patient experience, not patient satisfaction or amenities. They’re a means of understanding how patients (and sometimes their families) experienced or perceived their care, specifically homing in on doctor communication — whether or not the patients understood their medication or aftercare instructions — and how the healthcare providers met their overall needs.

Lastly, CMS must develop CAHPS surveys, and the CAHPS Consortium must approve them. These surveys — which follow specific principles in survey design and development — use standardized questions and data-collection protocols to accurately assess large samples of patients. 

CMS develops and refines these surveys with extensive stakeholder and public input, including receiving guidance from a technical expert panel and setting up multiple public comment periods through the Office of the Federal Register. Most importantly, CAHPS surveys are also statistically adjusted to correct for different patient providers and survey modes.


What are the two types of CAHPS surveys?


The two types of CAHPS surveys are the CAHPS Clinician & Group (CG-CAHPS) Survey and the CAHPS Health Plan Survey.

CG-CAHPS Survey

The CG-CAHPS Survey asks patients about their most recent experience with healthcare providers and staff in primary or specialty care settings. These surveys cover a wide range of patient experience topics, including accessibility of care and communication as well as interaction with providers and staff, and they deliver these benefits:

  • They help CMS determine if and where hospitals, private practices, or medical groups can improve patient experiences.
  • They allow CMS to measure and monitor the performance of healthcare practices and groups to ensure they’re consistently providing high-quality care to all patients.
  • They give consumers the ability to find and compare quality-of-care information to choose their best-fit physician.

CAHPS Health Plan Survey

The CAHPS Health Plan Survey asks health plan enrollees about their experience with their specific healthcare plans, both public and private. Similar to CG-CAHPS surveys, these surveys are useful in a number of ways:

  • They help CMS discover if and where health plans and systems can improve patient experiences. 
  • They allow CMS to measure and monitor the performance of healthcare plans and systems to ensure they’re consistently providing high-quality care to all beneficiaries.
  • They give beneficiaries the ability to find and compare quality-of-care information to choose their best-fit healthcare plan.


What is the purpose of CAHPS?


Put simply, the purpose of a CAHPS survey is to improve healthcare in the United States. By effectively measuring the patient experience, CMS can, ideally, find ways to optimize it — both clinically and administratively.


How many CAHPS surveys are there?


According to the CMS website, there are 11 types of CAHPS surveys.

The two most well-known CAHPS surveys are the Hospital CAHPS (HCAHPS) and Home Health CAHPS (HHCAHPS) surveys.


HCAHPS Survey


The HCAHPS Survey assesses the patient experience in hospitals — including how doctors, nurses, and general hospital staff treated them; how clean the hospital was; what type of information they received about medication; and what kind of attention they received upon discharge. This survey, which 3 million patients in more than 4,000 hospitals complete annually, is administered

  • To a random sample of adult clients, between two and 42 days after discharge 
  • In one of four ways: via mail, phone, mail first followed by a phone follow-up, or interactive voice response
  • In a variety of languages, including Spanish, Chinese, Russian, Vietnamese, Portuguese, and German

Best of all, HCAHPS survey results are updated quarterly on Medicare’s website. (Click Hospitals on the website to find and compare quality-of-care information of 4,000-plus Medicare-certified hospitals across the country.)


Home Health CAHPS Survey


The Home Health CAHPS Survey assesses the experience of home healthcare patients. Either the patient or the patient’s proxy can fill out this 34-item survey. If the proxy answers the survey, they must do so by mail, telephone, or a mix of both: first mail and then a phone follow-up.

Like HCAHPS surveys, Medicare’s website has publicly reported Home Health CAHPS survey results since 2012. They’re grouped into three informative categories: Care of Patients, Communications Between Providers and Patients, and Specific Care Issues. (Once you’re on the website, click Home health services to find and compare Medicare-certified home health agencies in your geographic location.)

In addition to these two CAHPS surveys, here’s some brief information about a few more:

Disclaimer

Deze sjablonen zijn alleen voorgestelde formulieren. Als u een formulier gebruikt als contract, of om persoonlijke (of persoonlijke) gezondheidsinformatie te verzamelen, of voor een ander doel met juridische implicaties raden we u aan uw huiswerk te doen om ervoor te zorgen dat u de toepasselijke wetgeving naleeft en dat u een advocaat raadpleegt voordat u op een bepaalde vorm vertrouwt.