New Jira issue
Turn every new Jira issue into a Zendesk ticket so support can track requests as they arrive.
Jira to Zendesk Automation
Jotform's Jira to Zendesk automation creates a Zendesk ticket when a new Jira issue appears, helping you keep support requests organized. You can send the details you care about and handle follow-up in one place.
Jira
New Issue
Zendesk
Create Ticket
Benefits
Issue priority details
Send the priority and summary from Jira when you want the ticket to reflect urgency and context.
Support follow-up
Create a Zendesk case that gives you one place to handle the next response after the issue is logged.
Ticket review flow
Use the ticket created from Jira to keep incoming requests visible until they are handled.
How to set up Jira to Zendesk Automation workflows?
Create the workflow
Click Create Workflow to add the ready-made Jira to Zendesk workflow to your account.
Connect your accounts
Connect Jira and Zendesk so new issues can create tickets in the right place.
Customize and activate
Choose which issue details to send, test the flow, and activate it when you are ready.
50+ Free Automations
Automate your processes effortlessly with our pre-built workflow templates. Our extensive library of templates saves you time and can be fully customized to meet your unique requirements.
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DiscoverJira
New Issue
Slack
Send Message
FAQ
Jira to Zendesk Automation is a ready-made workflow that turns a new Jira issue into a Zendesk ticket. It helps you move support requests into the place where they can be handled and tracked.
When a new issue is created in Jira, the workflow creates a Zendesk ticket with the relevant issue details. This keeps the support side of the request connected to the original issue.
It can be used to pass bug reports, customer issues, and internal requests from Jira into Zendesk. That makes it easier to keep support cases tied to the work that needs attention.
Yes. The workflow steps are already set up for Jira to Zendesk Automation. You only need to add it to your account, connect the included services, and finish setup.
Click Create Workflow, connect Jira and Zendesk, choose what issue details you want sent, test the workflow, and activate it when everything looks right.
Ready to use this automation?
Start with the ready-made workflow, connect your accounts, and customize it for your process.