New ticket handoff
When a Zendesk ticket is created, the workflow can open a Jira issue with the details you want to carry over.
Zendesk to Jira Automation
Jotform's Zendesk to Jira automation creates Jira issues when new Zendesk tickets arrive, helping you turn support requests into trackable work. You can keep the handoff focused on the ticket details that matter most.
Zendesk
Ticket Created
Jira
Create Issue
Benefits
Support to development
Use ticket information to send product bugs or technical requests into Jira as work your team can track.
Priority-based routing
Organize incoming tickets by urgency so important requests become Jira issues that are easy to follow up on.
Consistent issue details
Keep issue titles, descriptions, and other ticket fields aligned so each Jira item starts with the right context.
How to set up Zendesk to Jira Automation workflows?
Create the workflow
Click Create Workflow to add the ready-made Zendesk to Jira workflow to your account.
Connect your accounts
Connect your Zendesk and Jira accounts so the workflow can read the new ticket details and create the matching issue.
Customize and activate
Choose which ticket details should be sent, test the ready-made workflow, and activate it when it looks right.
50+ Free Automations
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New Email Received
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Send Message
FAQ
Zendesk to Jira Automation is a ready-made workflow that turns new Zendesk tickets into Jira issues. It helps you move support requests into a work-tracking process without copying details by hand.
When a new ticket appears in Zendesk, the workflow creates a Jira issue with the ticket information you choose to pass along. That gives you a clear handoff from support to issue tracking.
It can be used to turn support requests, bug reports, and escalations into Jira issues that your team can follow. It is useful when you want tickets and tracked work to stay connected.
Yes. This ready-made workflow is already set up so you can add it to your account and begin from the included Zendesk to Jira flow.
Click Create Workflow, connect Zendesk and Jira, choose which ticket details should be included, then test and activate the workflow.
Ready to use this automation?
Start with the ready-made workflow, connect your accounts, and customize it for your process.